Rail jobs, staff issues and training

07.02.18

RSSB: Industry should adopt collaborative ‘just culture’ for managing staff

Rail companies should stop blaming staff for incidents and instead focus on understanding how they perform at work, new guidance has advised.

Published today by the Rail Safety and Standards Board (RSSB), the new guidance argues that instead of issuing blame, companies should focus on understanding how people perform at work, what affects their performance, and how this can be enhanced.

It aims to help rail companies develop more effective competence development plans (CDPs), that help staff perform to the best of their abilities.

The Rail Accident Investigation Branch (RAIB) has highlighted the importance of CDPs having found that deficiencies in competence management systems have contributed to serious accidents.

It is also a legal requirement to ensure that people are sufficiently competent to carry out safety critical work on the railway.

Guidance for train drivers has been around for some time, but it is now available for those working as guards or platform staff who dispatch trains.

RSSB’s lead human factors specialist, Paul Leach, explained: “The key point here is about having a fair culture – sometimes referred to as a ‘just culture’.

“This recognises that everyone makes mistakes and a range of factors relating to the organisation, the job and workplace can affect performance.”

“Of course, situations involving wilful violations or gross negligence will prompt punishment, but experience suggests that rail staff are proud of their professionalism, and so will be more responsive to a system which builds on their competence constructively and creates more trust and confidence in teams.”

Top image: davelogan

Have you got a story to tell? Would you like to become an RTM columnist? If so, click here

Comments

Guard   07/02/2018 at 22:25

This is good to see. In my little corner of the industry we have a selection of Guards Competence Managers who almost gleefully initiate CDPs, withdraw competence and issue written warnings at the slightest mistake. Meanwhile when the same managers are out playing Guard on a Sunday or working their obligatory 6 hours a month to retain competence, any incidents are quickly dismissed and they're back out assessing the next day. There isn't a fair culture at all in competence assessment.

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

Scrap HS2 and use its £56bn budget to fund 28 alternative projects, urges TPA

14/05/2019Scrap HS2 and use its £56bn budget to fund 28 alternative projects, urges TPA

Scrapping the £56bn HS2 project could pave the way for 28 separate local infrastructure schemes to be funded instead with the case “g... more >
DfT calls for new technology to transform transport accessibility, but union warns against ‘faceless’ railway

14/05/2019DfT calls for new technology to transform transport accessibility, but union warns against ‘faceless’ railway

The DfT has called for new technologies to revolutionise travel for older people and those with disabilities, but the RMT has “reacted with... more >
First leg of HS2 ‘passing the point of no return’ due to amount of money already invested, says NAO head

13/05/2019First leg of HS2 ‘passing the point of no return’ due to amount of money already invested, says NAO head

HS2 is on the “verge of passing the point of no return” and the amount of money spent would make scrapping the flagship project &ldqu... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleeper's' daily blog

Making the railways safer and more reliable with Ze-Power

13/05/2019Making the railways safer and more reliable with Ze-Power

Professor Meiling Zhu, chair of mechanical engineering and head of the Energy Harvesting Research Group (EHRG) at the University of Exeter, introduces us to Ze-Power (Zero Power, Large Area Rail Track Monitoring): an innovative Engineering and Physical Sciences Research Council (EPSRC) funded project aiming to make the railway tracks safer and more reliable. In the UK, rail passengers make around 1.7 billion journeys every year, while 4... more >
read more blog posts from 'the sleeper' >

comment

The railway franchising model is broken, and passengers are paying the price

13/05/2019The railway franchising model is broken, and passengers are paying the price

Meg Hillier, MP for Hackney South and Shoreditch and chair of the Public Accounts Committee (PAC), gives her view on the state of the UK’s ... more >
NSAR: Tackling the digital skills shortage

13/05/2019NSAR: Tackling the digital skills shortage

The National Skills Academy for Rail (NSAR) chief executive Neil Robertson returns to write for RTM, this time, to assess the digital skills shor... more >
Delivering cost-effective electrification

13/05/2019Delivering cost-effective electrification

David Clarke, technical director of the Railway Industry Association (RIA), sets out the findings of a new report on how rail electrification can... more >
5G: An opportunity to revolutionise on-train connectivity

13/05/20195G: An opportunity to revolutionise on-train connectivity

Simon Holmes, group head of digital (engineering) at FirstGroup, introduces us to the 5G solution being delivered for the rail sector.  ... more >

rail industry focus

View all News

interviews

Advancing the rail industry with management degree apprenticeships

08/05/2019Advancing the rail industry with management degree apprenticeships

In answering the pressing questions of how current and future generations of managers can provide solutions to high-profile infrastructure projec... more >