Railway safety and crime

06.11.18

RSSB appoints two new directors in bid to become more customer and business focused

Two new directors have joined the Rail Safety and Standards Board as the company says it wants to become more customer and business focused.

Caroline Fawcett, who has over 25 years in marketing and customer experience roles, joins the board as a non-executive director, and Paul Marchant has been named as an executive director alongside his current role as the RSSB’s chief financial officer.

Marchant joined the RSSB in 2014 and was appointed as the chief financial officer in February 2018.

His role on the board will be to ensure the financial sustainability of the RSSB and shape the organisation’s long-term financial strategy, as well as reforming its business performance measures.

Fawcett joins the board after 25 years in the financial services industry in both the UK and USA and became one of the first customer experience directors in the industry, leading an organisational transformation across her company, the Legal and General Group.

An experience non-executive director, Fawcett has served on the boards of organisations in the financial services industry and public sector, and currently holds non-executive director positions at CO-OP Insurance, Cambridge and Counties Bank, and the Money Advice Service.

The RSSB say the new faces will “help build momentum” in becoming a more customer and business focused operation.

The organisation has been operating since 2003, and works to help the rail industry improve its health and safety performances through standards and protocols designed to promote safety.

Last month, the RSSB confirmed that its rail standards will remain in place after the UK leaves the European Union.

Image - RSSB

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