06.09.17
East Midlands Trains passengers raise concern about ‘rickety’ rolling stock
Passengers have revealed that their main area of concern ahead of the new East Midlands franchise being awarded is that of the age and quality of the rolling stock, new research has shown.
The East Midlands Trains (EMT) passenger research, conducted by Transport Focus, highlighted that whilst customers appreciate the punctual and reliable service, the dated appearance of the trains and the design of their interiors leads many to describe the operator’s brand overall as “basic” – even rather “shabby”.
“They notice a stark contrast between EMT and more modern trains run by Virgin Trains and London Midland, which share some stations on the network,” the report read.
“This sentiment applies right across the network, even on the London route, although it is far more pronounced on local routes. Trains are described as noisy and ‘rickety’, compounded by the jointed track on some more rural parts of the network, producing a rather rough ride compared to the main line.”
In July, when the DfT opened its consultation for the East Midlands franchise, the transport secretary stated that the next operator will be required to “deliver modern, fast and efficient trains”.
“This includes a brand-new fleet of bi-mode intercity trains from 2022, delivering more seats and comfort for long-distance passengers,” explained Chris Grayling.
He also discretely revealed that electrification plans for the area were to be scrapped due to the provision of bi-mode trains, as journeys could be improved “without the need for wires and masts on the whole route”.
Passengers’ main priorities for the next franchise, which is due to start running from August 2019, include more seats to handle overcrowding at peak times, additional evening and Sunday services, and modern trains. This includes free on-board wi-fi, power sockets and improvements to catering services.
Despite criticisms, the research found that the current franchise largely meets the basic needs of passengers, providing a reliable service that represents value for money on local journeys compared to the cost of other transport modes.
Anthony Smith, CEO of Transport Focus, said: “EMT passengers have a dependable service that delivers the basics well.
“Passengers have seen what other train companies provide, which has raised their expectations. They want more modern trains, with free wi-fi and power sockets as standard, and improvements to catering and toilet facilities on the train.”
The watchdog added that latest study shows passengers rate staff on the network highly, finding them friendly and helpful at the station and on the train. But there are issues around the dated feel of trains, with basic facilities and the inconsistent quality of stations across the network.
The Transport Focus research comes at an important time after the DfT announced the shortlist for the franchise earlier this year, revealing that First Trenitalia East Midlands Rail, Stagecoach East Midlands Trains and Arriva Rail East would all compete for the contract.
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