28.07.15
c2c launches redesigned trains and updated timetable
National Express operator c2c has today (28 July) debuted newly redesigned and refurbished trains for its morning services as part of a £12m upgrade programme.
The redesigned trains, which will be used on the shortest peak-time journeys, provide extra space that can be used for an additional 150 standing passengers.
These new-look trains, pictured above, will be rolled out over the next six months and will eventually comprise 20% of c2c’s Class 357 fleet. The first one – unit 357323 but formerly unit 357223 before layout changes –ran at 7.41am today from Pitsea to Fenchurch Street via Rainham.
The redesigned carriages have replaced the old 3+2 seating layout with 2+2. RTM has reported previously on 3+2 seating as being "strongly disliked" by passengers, and it comes up as a "spontaneous negative" in market research and focus groups. Anthony Smith of Transport Focus has said that only a few 3+2 interiors seem to work for passengers, including London Midland's Class 350s.
Refurbishment of c2c's Class 357s
The other 80% of the c2c fleet is undergoing a less extensive refurbishment, to offer passengers a “brighter, cleaner and more comfortable journey”. The first refreshed carriages, making up unit 357202, were also launched in today’s morning trips.
Refurbished trains to make up 80% of the fleet, a change from the former green and blue carriages.
c2c frequently manages among the best punctuality figures in the industry, aided by its relatively self-contained network and the fact that its fleet is standardised, made up solely of Bombardier-build Class 357 Electrostars, split into two sub-fleets that are “more or less identical”.
c2c is soon to procure 17 new trains as part of its new franchise from 2019.
Managing director at c2c, Julian Drury, recently interviewed by RTM, is encouraging passengers to travel on the refreshed carriages and pass on their feedback.
He said: “We know our trains are getting busier, so our new timetable which starts in December will help more people making the longest journeys to get a seat. This is complemented by the new train design we’ve unveiled today for our shorter-distance peak trains, which provide more space and will help more passengers making short trips to get on-board. We’d really like feedback on this new look, so we want passengers to try the new train and tell us what they think.
“These improvements to capacity are part of our three-stage programme to transform the c2c service, combined with the new discounted tickets and smartcards we launched last year and the automatic compensation scheme for delayed passengers that will begin early next year.”
The operator has also published the latest passenger projections for its new upcoming timetable set to take effect in December. It will provide 1,400 extra seats and room for over 3,000 extra passengers in each morning peak as well as improve connections for commuters who travel into London.
Equivalent figures also show that the new timetable will provide 25% more stops with seats available for passengers than today and a reduction in the amount of full trains.
These changes will particularly benefit passengers at Basildon, Benfleet, Chafford Hundred and Ockendon stations.