14.04.15
National train performance continues to improve in March
National performance on the railways has continued to improve over the past month, with the PPM figure for Period 13 reaching 91.2%.
The figure, which covers performance for 1 February to 31 March 2015, is up on last month’s PPM of 90.7%, which had been the highest since period seven last year when it stood at 90%.
However, the Period 13 PPM is down slightly compared to the 91.5% in the same period last year.
During Period 13, Southern remained the worst performing operator with a PPM of 80.1%. This was up from the 79.2% recorded in Period 12, but down significantly from 86.2% recorded last year in Period 13.
The highest PPM was recorded by c2c Rail with 98%, which meant the company leapfrogged last month’s top performing operator Merseyrail, which had a PPM of 96.9%.
For the entire year, Network Rail figures revealed that 96.9% of c2c trains arrived on time, an increase on the 96.7% recorded last year, and the third successive year that c2c has finished at the top of the national PPM table.
Julian Drury, managing director at c2c Rail, who recently featured in RTM, said: “Our sustained success in running a punctual train service is a credit to the determination and hard work of the entire c2c team.
“It’s because of these results that we are able to take customer service to the next level, with our industry-leading promise to passengers of automatic refunds when they are delayed for as little as two minutes, from the end of this year.”
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