Lumo, the 100% electric train operator, has launched an interactive 360° train tour for passengers who may require additional support or information ahead of their travels.
The tour, which can be accessed on smartphones, tablets, and desktops, provides a virtual walkthrough of one of Lumo's trains. Passengers can explore the different carriages, seats, and facilities, and learn about the train's features.
The tour is designed to help passengers with disabilities, anxiety, or other conditions that make it difficult to travel by train. It can also be used by passengers who are new to Lumo or who are planning a long-distance journey.
"We want to ensure all our customers arrive at their destination as comfortable and relaxed as possible," said Martijn Gilbert, Lumo managing director said: "This service will allow new customers to become familiar with Lumo's surroundings and provide assurance that their first Lumo journey will be as enjoyable as the next."
The tour was created by Ocean 3D, a company that specializes in creating interactive 360° tours. The tour uses Matterport™ technology to create a detailed and realistic representation of the train.
Chris Wood, director of Ocean 3D, said: “We set up Ocean 3D with the purpose of enhancing building accessibility and inclusion for one and all. This extends beyond individuals with anxiety, catering to anyone who might need or require a pre-visit exploration of a new or unfamiliar location.
"With advanced technology, we developed a digital map for customers, providing intricate insights into Lumo's single-class train carriages. The 3D map guides passengers throughout their journey – from selecting a comfortable seat to planning which chargers to bring – ensuring a seamless experience from beginning to end."
The technology has been introduced after a trial by an independent focus group facilitated by Plymouth University found 63% of participants found the tours helpful and reassuring.
Lumo operates five 100% electric trains on the East Coast Mainline with ambitions to contribute £750m to the economy within the next 10 years.
The tour is available now on the Lumo website.
Photo Credit: Istock
