Latest Rail News

15.05.12

Tube investment sees significant results

Improvements on the Tube have been achieved through a vital investment and reliability programme, Mayor of London Boris Johnson has announced, as performance statistics for 2011/12 are published.

More passenger journeys were made on the Tube than ever before – 1.171 billion – and the volume of train services operated increased by 5% to 72.4 million train kilometres. Lost customer hours across the network have been reduced by almost 40% since 2007/8 and customer satisfaction is at 81%.

The measures behind these improvements include new techniques to predict when line maintenance is needed, a British Transport Police initiative to designate some of LU’s emergency response unit vehicles as police vehicles to cut response time to incidents and reducing the number of accidental activations of emergency call units.

Additionally, programmes to reduce delays through upgrading signalling and fleet and new technology to combat cable theft have been implemented.

The Mayor of London, Boris Johnson, said: “It is clear that the vital investment we are putting into the Tube is already improving Londoners’ journeys after years of neglect.

“The work we are carrying out is modernising our transport network and putting it into the position where we will be able to deliver for the needs of Londoners ten years further down the track, and also provide the support that will mean our great city remains an economic powerhouse.”

Mike Brown, managing director of LU, said: “Over the last year, my team has scrutinised every aspect of how we operate the Tube to further improve reliability. The results are unequivocal, but we are not complacent and will continue to focus on improving every aspect of the service we provide our customers.”

A further £50m has been identified for the development of reliability projects to improve services and Johnson is to announce measures to cut delays by a further 30%.

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