14.08.13
Tube delays cut by 21% year-on-year
Delays on the Underground continue to decrease, new statistics from TfL show.
In Period 2, covering 28 April – 25 May, delays were down 21% on the previous four-week period. Passenger journeys hit 96.8 million, 3.5% higher than the same period last year and LU operated over 98% of scheduled services.
Signal-related delays were at the lowest level for more than three years and customer satisfaction was at 84%, the figures show.
Phil Hufton, chief operating officer of London Underground, said: “Seasonal temperatures and continued high customer demand make the summer a challenging period, so my team are focusing on every aspect of how we run a safe and reliable railway and get customers to their destinations.
“We’re working hard to make customers’ journeys as comfortable as possible in the hot weather – the first fleet of air-conditioned trains are now in operation on the Metropolitan line, and platform cooling solutions have been introduced at stations including Green Park, Victoria and Oxford Circus.
“We’re doing everything we can to maintain a reliable Tube, but I also ask customers to follow our tips for making travelling more comfortable in hot weather.”
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