Latest Rail News

29.08.12

Highest customer satisfaction on Tube

The latest Tube performance figures show a continued trend of improved reliability and customer satisfaction, TfL has reported.

The new data, covering the period from May 27 to June 23, shows customer satisfaction has improved to 82, the highest score since the survey began in 1990.

And delays measured by lost customer hours would have been significantly lower than previous periods if not for the Thames Water main which burst in Stratford. The main flooded the central line on June 6 and resulted in 408,000 lost customer hours. 

Mike Brown, LU’s managing director, said: “These figures continue the long term trend of improved reliability that we have seen on the Tube over recent years.

“The ongoing work we’re undertaking to make the railway operate more efficiently, and to respond more quickly to problems, meant that we were able to maintain that performance during the Olympic Games, despite carrying more people than ever before with an extra million journeys made on the busiest days.

“But we are not complacent and remain focused on the task of examining how we can go even further as we work to deliver the Mayor’s target of a further 30 per cent reduction in delays by 2015.”

The results come as the rail network prepares for the Paralympic Games, which begin today.

Tell us what you think – have your say below, or email us directly at opinion@railtechnologymagazine.com

Image c. www.freeimages.co.uk

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