Latest Rail News

28.11.12

Greater Anglia rolls out free wi-fi

Free wi-fi is to be introduced at 100 Greater Anglia stations, the train operator has announced. Working in partnership with The Cloud, the service will be rolled out over the next few months.

Participating stations include Cambridge, Norwich and Stansted Airport. The move is to enhance customer service and deliver on franchise commitments around improved information provision.

The wi-fi will offer much faster browsing times than previously afforded by 3G and customers will be able to access the service for free for one hour a day at participating stations. BSkyB customers will have free unlimited access to the wi-fi.

Greater Anglia’s customer service director Andrew Goodrum said: “Since taking over the franchise in February we have been focusing our efforts on improving customer service. Offering our customers free wi-fi is an important part of this as we recognise that the internet is a vital part of people’s everyday lives.

“We are seeing a huge number of passengers using mobile devices and wanted to provide them with a fast, reliable wi-fi so they can work, shop or browse easily. Working with The Cloud, we’ll be able to achieve this and immediately make a positive impact on our customers’ journeys.”  

Vince Russell, managing director at The Cloud, said: “By rolling out free wi-fi, Greater Anglia is further improving the service it provides to its customers.

“To keep their customers satisfied, Greater Anglia needs a fast and reliable internet connection, which The Cloud wi-fi will provide; ensuring each person passing through the stations can enjoy the best journey possible.”

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