Latest Rail News

21.09.12

Newsletter launched at Greater Anglia

Greater Anglia has launched a new customer information initiative to keep passengers up to date with development on the franchise so far and future improvements.

A newsletter will be sent out quarterly to Bishops Stortford, Cambridge, Colchester, Chelmsford, Ipswich, London Liverpool Street, Norwich, Shenfield, Stansted Airport, Stratford and Tottenham Hale.

Other initiatives have included a roll-out of BlackBerrys to staff to enable them to provide better, more timely information to customers, a free text alert service and twitter feed, longer opening hours at the Customer Contact Centre, new information screens at some stations and an upgraded website and smartphone app.

Greater Anglia’s customer service director, Andrew Goodrum, said: “Our new customer newsletter is the latest in a series of initiatives designed to improve the way we communicate with passengers. Providing better information is a key part of our plans to improve customer service across the Greater Anglia network.” 

Tell us what you think – have your say below, or email us directly at opinion@railtechnologymagazine.com

Image c. Joshua Brown under a Creative Commons Attribution-Share Alike 2.0 Generic licence.

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