Latest Rail News

16.07.18

GTR launches third timetable in two months, hopes to provide ‘more robust service’

Struggling operator Govia Thameslink Railway (GTR) will introduce its third timetable in just two months following a chaotic service shake-up in May.

Rail services around the country were heavily disrupted from 20 May when operators introduced a new timetable — due to infrastructure and staffing issues, the schedules were marred by cancellations and delays.

GTR, who changed every single service as part of its Rail Plan 20/20, was at the centre of the disruption, and potentially faced losing its franchise if it failed to improve on the current slumping performance across its services since the shake-up.

The operator’s failures during the new timetables were blasted by stakeholders around the industry: Chris Grayling condemned the changes, arguing the rail industry had “failed passengers,” whilst usage numbers on the service fell by around two million in 2017-18.

The TOC also suffered controversy in the managerial sectors of the company. Last month CEO Charles Horton resigned, citing “frustrations” from passengers, and last week a manager was lambasted on social media after taking up two seats on a packed train.

Nick Brown, chief operating officer of GTR, said: “We apologise to passengers for the disruption caused by the introduction of the May timetable due to late approval of these routes. 

“The new timetable provides passengers with a more robust and reliable service, gives priority to peak hour trains and seeks to reduce gaps in the service. We encourage passengers affected by disruption to seek compensation.”

Last week it was announced that GTR would be scrapping plans for winter timetables to prevent another fiasco from reoccurring.

The rail industry also needs to pluck up the courage to say no to others instead of trying to accommodate every stakeholder demand, rail veteran Chris Gibb said on Friday.

Last week in the House of Commons, the government warned improvements to GTR services were "simply not happening quickly enough.”

Enjoying RTM? Subscribe here to receive our weekly news updates or click here to receive a copy of the magazine!

Image credit: Teamjackson, iStock images

Comments

There are no comments. Why not be the first?

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

Rail review: Grayling confirms no major changes until 2020

12/10/2018Rail review: Grayling confirms no major changes until 2020

Rail commuters could continue to face disruption until major changes are made to the rail franchising system in 2020, following the transport sec... more >
£15m Network Rail freight upgrade between Doncaster and Lincolnshire kicks off

12/10/2018£15m Network Rail freight upgrade between Doncaster and Lincolnshire kicks off

Work to upgrade the route between Doncaster and northern Lincolnshire has begun as Network Rail invests more than £15m in rail freight in t... more >
How will Crossrail 2 be paid for? Boss backs tax hike, says ‘we must make scheme more affordable’

12/10/2018How will Crossrail 2 be paid for? Boss backs tax hike, says ‘we must make scheme more affordable’

The managing director for Crossrail 2 has outlined the plans for cutting costs for Crossrail 2, stating that TfL “need to make it more affo... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

rail industry focus

View all News

interviews

Going global: an interview with Network Rail’s Leevan Finney

29/08/2018Going global: an interview with Network Rail’s Leevan Finney

RTM’s Jack Donnelly sat down with one of the leading minds behind Network Rail’s most advanced and innovative rail maintenance techno... more >
Transforming travel in the north west

06/02/2018Transforming travel in the north west

RTM’s Josh Mines talks to Robin Davis, head of new trains at TransPennine Express (TPE), about the huge rolling stock change journey the co... more >
Thameslink: Nearing the end of the line

23/01/2018Thameslink: Nearing the end of the line

RTM’s Josh Mines catches up with Mark Somers, project director for Thameslink, on how the final stages of the programme are progressing and... more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. ... more > more last word articles >

'the sleepers' daily blog

The East Coast franchise report tells us what we already knew: it was a bid set up to fail

18/09/2018The East Coast franchise report tells us what we already knew: it was a bid set up to fail

RTM's Jack Donnelly assesses what the Transport Committee's latest report on the VTEC franchise means for the industry as a whole “Eve... more >
read more blog posts from 'the sleeper' >

comment

Northern Powerhouse Rail: The need for change

18/09/2018Northern Powerhouse Rail: The need for change

Northern Powerhouse Rail (NPR) will be transformational for the north – it will change the way people live, work, and play. It will rebalan... more >
Innovation through people and technology

18/09/2018Innovation through people and technology

Ian Prosser, HM chief inspector of railways and director of railway safety at the ORR, picks out the key industry challenges to focus on based on... more >
Why we all must mind the gap

18/09/2018Why we all must mind the gap

Clair Mowbray, chief executive of the National College for High Speed Rail (NCHSR), explains how we can all ensure the UK’s next generation... more >
3D printing: from virtual to real

11/09/20183D printing: from virtual to real

Like so many other technological advancements, 3D printing has moved from being the stuff of science fiction, through niche industrial applicatio... more >