06.06.17
Northern calls on passengers to share opinions on station upgrades
Northern has this week called on passengers to voice their opinions on its station modernisation programme and how it can improve facilities in the future.
The operator has launched a survey to garner the views of passengers on a number of facilities that have been improved including Adlington (Lancs), Moston, Ravensthorpe and Cramlington to find out how it can make its stations better for passengers.
A number of new features have been added to the stations, including waiting shelter seating, customer information screens and customer technology panels – and Northern says it wants to know what passengers think of the changes.
The improvements being made at the stations are not the final versions, so the TOC says that feedback from passengers who regularly use the new facilities is essential to make sure the right changes are rolled out to the rest of the network as part of its ‘Better Stations’ programme of works.
“We have a number of options in terms of the improvements we can make to our stations and we want to ensure we give our customers a voice and take their insight into account when we make final decisions,” a Northern spokesperson stated.
They added that when complete, the Better Stations programme will see a combination of new facilities such as refurbished shelters and waiting rooms, refurbished toilets, new seating, new ticket vending machines, improved security, information, and lighting and accessibility improvements installed at many stations managed by Northern.
“Better Stations is a key part of our wider commitment to modernising the Northern network,” the spokesperson continued. “We have already started to roll out our refurbished trains and the remainder of the fleet will go through this process during the next 18 months.
“We are also committed to bringing 98 new, purpose built, trains to our network by 2020, as well as removing all Pacers within the same timescale.”
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