13.07.16
Northern signs alliance to ‘transform’ relationship with Network Rail
Northern has officially signed an alliance with Network Rail to improve services and transform its working relationship with the infrastructure owner.
The alliance, first reported by RTM last month following an interview with Arriva Rail North managing director Alex Hynes, is part of a joint commitment between the two organisations to provide a better railway and resolve operational issues as quickly and safely as possible.
Hynes launched the alliance in Manchester today, along with Helen Kavanagh, head of access and alliancing at Northern, and Martin Frobisher and Rob McIntosh, Network Rail’s managing directors for the rail network in the north of England.
Hynes said: “This agreement will transform our working relationship with Network Rail. We’re already working closely with them on a variety of projects throughout the north of England, projects which when delivered will make a huge difference for our customers.
“It’s fantastic to see our organisations fully committed to investing in our customers and improving the service we offer them. As part of this alliance, we are committed to setting standards for other industry colleagues to follow.”
Arriva officially took over the Northern franchise on 1 April, but full integration with the franchise has been halted by the Competition and Markets Authority to allow for an in-depth investigation.
As part of its planned programme of improvements to the franchise, Arriva Rail North has also announced the creation of four new business regions in the north.
Rob McIntosh, route managing director for Network Rail’s London North Eastern and East Midlands route, said: “The way to improve the railway for everyone in the north is to bring the people who run it closer together. I’m delighted to sign this alliance with Northern, which signals a step change in the way we work together, and which will ultimately deliver a better railway service for the millions of people who use it for work and leisure travel every single day.”
Frobisher, route managing director for Network Rail’s London North Western route, said that “an effective relationship with train operators” was “essential” for delivering Network Rail’s Railway Upgrade Plan.
(Image c. Civity)
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