Latest Rail News

24.09.18

Northern to launch extended compensation scheme for regular travellers

Northern has launched an extended compensation scheme to include regular travellers who don’t hold season tickets following the major disruption passengers had to endure in the summer.

Transport for the North (TfN) has been working with Northern to broker the compensation scheme, and regular passengers should be able to submit compensation claims from Tuesday 9 October.

This provides additional help and compensation on top of the Delay Repay scheme which launched 12 July 2018.

Northern has launched a web page for passengers explaining how the scheme works and how you can make a claim for compensation.

The scheme is aimed at passengers affected by severely delayed or cancelled trains between 1 April and 30 June 2018, and they will have until the 4 December this year to claim.

TransPennine will reportedly follow suit at a later date, and TfN say this is “further evidence of Transport for the North working to ensure passengers’ interests are put first.”

Back in June, Chris Grayling warned TOCs that he expects passengers to be promptly compensated when they experience delays and that compensation schemes are “not optional.”

Operators were originally hit with a clampdown on compensation in March 2018 over “misleading” terms and conditions.

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Image credit - Martin Rickett/PA Wire/PA Images

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