c2c has announced its annual business plan for 2024/25 to provide a safe and sustainable railway for customers and communities.
The plan balances investment and cost efficiency and feeds into c2c’s 10-year net-zero strategy.
In order to meet the above targets, c2c has set out targets in several key areas including revenue, customer and communities, and accessibility.
Revenue
In the area of revenue, c2c pledges to simplify the fare structure to make it easier for customers to buy tickets. Promotional offers will also grow patronage.
Meanwhile, c2c will work with partners to maximise ancillary revenue at stations through retail space, advertising space and other initiatives.
Customer and communities
c2c will respond proactively to customer feedback to identify improvement schemes and take a more active role in the community by supporting and hosting local events.
There are also several proposals to lift customer experience, such as improving the ambience and ticket availability at stations, while stations including Fenchurch Street and Barking will experience a series of refurbishments to improve asset resilience and improve customer and colleague safety.
Accessibility
c2c has proposed extensive measures to improve accessibility , pledging to engage more proactively with disabled customers, stakeholders and the wider industry to make the railway more user-friendly for all.
The company will also roll out two new apps to help customers through their rail experience. An Accessibility Wayfinding app will help customers plan appropriate routes through stations, while a Passenger Assist app will allow customers to book assistance.
c2c has also set out a range of other plans, including reducing its environmental impact around noise, carbon emissions, waste and water usage, and improving air quality and biodiversity.
The company will also continue to deliver safeguarding schemes with local stakeholders and the British Transport Police.
c2c’s full business plan for 2024/25 can be found here.
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