Recent results from the independent consumer Rail User Survey have revealed that c2c leads in overall passenger satisfaction. The survey, which asked passengers across Great Britain about their rail travel experiences and satisfaction with their most recent journey, ranked all train operating companies (TOCs) based on a sample colle
The survey, independently conducted by Transport Focus, employs a strict methodology to accurately gauge customer feelings about key performance areas. Among 21 other train operating companies, c2c emerged top for overall customer satisfaction.
Abu Siddeeq, Customer Experience Director at c2c, commented:
“This result demonstrates how hard our colleagues are working for our customers in London and Essex and it is motivating for us all to see what we are getting right. We also saw improvements from the last wave of Rail User Survey results in punctuality, reliability and information shared during the journey.”
“However, we are not complacent and have a constant flow of upgrades across our business to improve the travelling experience for customers.”
One significant area of progress for c2c has been the Wi-Fi improvements project, addressing the need for better coverage for both colleagues and customers. Additionally, recent energy efficiencies and the increased capacity of the new 720 trains have been noteworthy.
There has also been substantial investment in the state-of-the-art Driver Simulator Academy, which recently opened at Southend Central station. Furthermore, ongoing improvements include collaboration with Alstom to refurbish and repair the fleet of 357 trains.
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