Chester Railway Station

Chester Train Station to undergo upgrades as Transport for Wales continues its Station Improvement Vision

Work to improve Chester Train Station will get underway next month.

The works are part of Transport for Wales’ (TfW) Station Improvement Vision and will include a number of improvements designed to enhance the customer experience.

New branding, cycle stands, full CCTV system, hearing loop systems and upgrades to concourses are all part of the upgrades.

The experience for customers will be enhanced even further with new customer information screens being installed throughout Chester station in current and additional locations. This will increase the train service information on the platforms and within the station waiting rooms.

New screens will be installed for onward journeys, including bus information, and an interactive screen will be installed within the concourse. 

Lisa Cleminson, stations director for Transport for Wales said: “We are delighted to be progressing with this project. These station improvements offer tangible benefits to our customers and visitors at Chester.

This significant investment introducing an array of new and upgraded facilities, will really enhance the overall customer experience.”

The final parts of the works will include improvement works on the concourses designed to improve ticketing facilities at the station and will include a new customer service desk with ticket selling facilities, additional ticket vending machines, a new quiet room for customers who require a safe, isolated space while waiting for their train.  

Kim Hawkins, group station manager said: “We are happy to see this investment in customer facilities throughout the station and I am confident that staff will support both our customers and contractors on site, to ensure we minimise disruption.

“We will continue to work collaboratively to ensure our stations are safe, accessible and welcoming places for passengers.”

All works at the station are expected to be finished by summer 2024.

Further work at Runcorn East and Flint stations are due to be undertaken as part of the improvement programme this summer.


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