The government has partnered with disability charity Scope to develop a new Disabled Persons Passenger Charter for disabled rail users.
The charter will provide a clear explanation of the rights disabled people are entitled to whilst travelling across the country.
This will cover rail travel along with bus, coach, taxi and private hire vehicle travel.
Information will be provided for disabled passengers travelling across England on what to do when things do not go as expected.
Speaking on the Disabled Persons Passenger Charter Accessibility Minister Wendy Morton said: “I am delighted that we will be partnering with Scope to develop a charter for disabled passengers.”
“[The charter] will help boost confidence across our road and rail network.
“This practical guide will pull together disabled passengers’ rights so they understand how they can get from A to B with the dignity and ease they deserve.”
Research from Scope shows that passengers who travel frequently are faced with various documents about their rights which can be unclear.
The charter will help circumnavigate this confusion once it is published online providing a place for passengers to view their rights and complaints procedures.
Mark Hodgkinson, Scope Chief Executive spoke on the benefits that the charter will bring.
Mr Hodgkinson said: “We are delighted to work with the Department for Transport to develop a Passenger Charter.
“Thousands of Scope supporters have backed calls for this vital step towards transforming a system that sometimes makes travel unnecessarily hard, if not impossible, if you are disabled.
“Public transport should be accessible for everyone.
“This charter will help disabled passengers better understand their rights, the standards they should expect across the network and how to hold providers to account when travel goes wrong.”
The government is committed to creating a more inclusive transport network making travel more accessible for disabled people.
As part of this commitment the government is publishing its first evaluation report of progress against the Inclusive Transport Strategy today.
The report will incorporate accounts from disabled people on their transport experiences.
It is hoped that this report will help inform future changes and create a fairer system for everyone.