Following an extensive public consultation aimed at improving the everyday passenger experience, nearly 2,000 individual comments were received on the proposed plans for Liverpool Street station. The response has been overwhelmingly positive, with more than 1,000 people registering their support via the City of London’s planning portal—making this one of the most supported planning applications ever submitted to the City.
Liverpool Street continues to hold its crown as Britain’s busiest railway station, recording almost 100 million rail entries and exits last year, alongside millions of Underground journeys. With passenger numbers forecast to soar to 158 million by 2041, the redevelopment is designed to future-proof the station, ensuring it can accommodate over 200 million people in the decades ahead.
A newly released fly-through video brings the vision to life, showcasing a more accessible, well-designed and welcoming station from a passenger’s perspective. The enhancements reflect clear feedback from customers during the design stage, where the top priorities were step-free access and improved vertical circulation through new lifts and escalators.
The submitted plans include:
- A significantly enlarged concourse to ease congestion.
- Step-free access across all rail and Underground platforms.
- Eight new lifts and an increase in escalators from four to ten.
- Additional ticket barriers to reduce queuing.
- New toilets and family facilities on all levels.
- Clearer signage for improved navigation throughout Britain’s busiest station.
The transport-led scheme, spearheaded by Network Rail and its property development arm Platform4, focuses on delivering essential infrastructure upgrades. These improvements will be complemented by a new office building above the station concourse, designed to better reveal the Grade II listed Andaz Hotel* and respect the conservation area and protected views.
Working in close collaboration with accessibility advocates, heritage groups and local businesses, the proposals have evolved to enhance Liverpool Street’s landmark entrances on Liverpool Street, Bishopsgate and Exchange Square, celebrating the station’s historic architecture. The redesign will also make wayfinding more intuitive, introducing new east-west and north-south connections across the City.
Ellie Burrows, Network Rail Managing Director for Eastern, said:
“This really shows how the transformed Liverpool Street could better serve our customers, offering more space, improved accessibility and a station designed for future demand. It’s time London Liverpool Street, the capital’s gateway to the city, became a destination in its own right, delivering for passengers both today and for generations to come.”
Image and video credits: Network Rail
