New contactless technology for Eurostar aims to speed up the check-in process

New contactless technology for Eurostar aims to speed up the check-in process

Eurostar passengers departing from London can avoid manual checks of tickets and passports by UK officials through a facial recognition system.

The technology is aimed at easing congestion and its installation follows on from a successful trial which took place in early 2022.

The technology, called SmartCheck is a contactless fast-track facial biometric check-in system that is designed to allow passengers to go through only one passport check rather than the current two. In order for a passenger to participate, they must download an app before they travel and scan their documents and verify their face and ticket.

The result is that the documents for travel are stored before travel allowing for a contactless and ticketless travel experience. Currently bags are still being scanned by security staff and French border officials are continuing to check passports.

Eurostar has struggled recently with queues at its St Pancras international terminal  as it was revealed that it is taking nearly 30% longer to process passengers before Brexit and COVID-19.

Gwendoline Cazenave, Eurostar Group’s CEO said: “Providing a seamless station experience to our customers is a priority for Eurostar: we continue looking for solutions to increase capacity in stations and simplify the passengers’ flows.

“SmartCheck in St Pancras International station is a solution for a faster and seamless check-in experience. By introducing SmartCheck, we become the first rail travel operator to adopt biometric face verification. This innovation will enhance our customer departure journey, which is crucial to provide Eurostar’s unique travel experience.”

Andrew Bud, founder, and CEO, iProov who has developed the Smartcheck technology, said: “The rollout of SmartCheck in Eurostar’s Business Premier check-in at London St Pancras is significant because it clearly demonstrates how facial biometric technology can be used to manage border control in a smarter and more efficient way, to benefit both organizations and passengers at scale.

“By creating a biometric corridor, we are moving security checks away from the station, saving precious time and space at the border, streamlining the boarding process to one that’s far faster, more convenient, less crowded and stressful, yet even more secure.”

Photo Credit: Istock

Video courtesy of Eurostar/iProov

Want to know more about the opportunities to become a key supplier to the UK rail industry? Attend TransCityRail and access an exclusive marketplace of buyers from Network Rail, HS2, Train Operators, Major Contractors, and all other tiers of the supply chain. For more information and to secure your place click here.  


RTM Dec 23/Jan 24

Battery Powered Rail on Merseyside

This issue highlights the latest topics within the rail industry, from how the HS2 decision affects rail freight to the draft rail reform bill.                            


View all videos
TransCityRail Banner


South \ 28 09 23
North \ 09 11 23
Mids \ 29 02 24

TransCityRail is a series of regional, interactive and insightful events across the country bringing together leaders, collaborators, problem solvers and innovators in a creative and invigorating way.

This series of events supports and informs the whole of the rail industry and connects suppliers with buyers, specifiers, leaders and decision-makers looking to procure a wide variety of innovative products and services for their region.


TransCityRail Midlands

The Midlands accounts for a significant portion of the UK’s rail investment strategy and the government has shown a commitment to investing in rail infrastructure and services in the Midlands region as part of its efforts to improve transportation, boost economic growth, and enhance connectivity.

Every year leaders of industry from Network Rail, HS2, Train Operators, Major Contractors and transport bodies converge at the TransCityRail Midlands conference, exhibition and networking dinner for a day of collaboration, conversation and engagement.

This year the plans for 2024 on Midland Main Line Electrification, HS2 (High-Speed Rail 2), East West Rail, Midlands Connect, Birmingham Curzon Street Station, Station Upgrades, Freight Rail Improvement and much more will be disclosed...

More articles...

View all