Leaders debate at TCR Midlands

Refining the passenger experience for the 21st century

Train stations up and down the country have the potential to become huge parts of the community providing easy transport links for all.

This can also play a role in allowing the UK to achieve its net-zero targets to limit the effects of climate change.

With this in mind it is essential that the rail industry does all it can to improve the passenger experience from purchasing a ticket to arriving at their destination.

During the TCR Midlands event rail industry leaders met to discuss the ways in which passengers’ experience can be the best it possibly can be.

Nick Brown, Chairman at Urban Growth Company and Network Rail System Operator Board spoke on how the passenger’s experience can be brought into the 21st century.

Mr Brown said: “[There are] hugely impressive things that can be done very easily at stations.

“There’s a huge amount that can be done that does not require primary legislation... there’s an awful lot we can do to use our stations more effectively.

“Look at how quickly our colleagues in the airline industry have changed their model as far as processing passengers through airports and yet we still have ticket barriers.

“I think the challenge to us all is that we’ve got to… get innovation into the ground and into the hands of our passengers.”

With huge international events like the Commonwealth Games in Birmingham on the horizon there is pressure to improve the passenger experience quickly.

The upcoming Games will provide a launchpad to improve the passenger experience with a huge influx of people expected to use rail to attend the Games.

Malcolm Holmes, Executive Director, WMRE and Director of Rail, TfWM spoke on the opportunities presented by the Games.

Mr Holmes said: “This has pushed technological advancement and has pushed us in delivering products as well.

“Perry Barr station will be delivered and ready to welcome people to the Games come July and it’s a fabulous project.”

Overall, it is clear that improving the experience of rail for passengers is at the forefront of everyone’s mind in the rail industry.

Key events like the upcoming Commonwealth Games provide those in the industry to use technology and innovation to improve passenger experience across the network.

Rail Technology Magazine latest edition APR/May 22

RTM APR/May 22

Equality, Diversity & Inclusion: An essential agenda for UK Rail's future

Our April/May 2022 edition of RTM is now live, packed full of insights and analysis of rail projects, innovations, and ambitions across the UK network. Jump in and hear from the likes of Tees Valley Mayor Ben Houchen on how they’re supercharging rail in the region, hear from RIA Chief Executive Darren Caplan as he outlines why ED&I is essential to the future of rail, and Alan Pattison breaks down the unique work which went into rebuilding Soham station, alongside much, much more…

Videos...

View all videos
TransCityRail Banner

TransCityRail

South \ 29 09 22
North \ 10 11 22
Mids \ 10 02 23

TransCityRail is a series of regional, interactive and insightful events across the country bringing together leaders, collaborators, problem solvers and innovators in a creative and invigorating way.
 

This series of events supports and informs the whole of the rail industry and connects suppliers with buyers, specifiers, leaders and decision-makers looking to procure a wide variety of innovative products and services for their region.

Podcast

The Green Rail Revolution

Maria Machancoses, Director of Midlands Connect discusses the importance of HS2 to the Midlands and the UK, their collaborative work with the Department for Transport, and how we need to embrace the railways again.

More articles...

View all