Ep.15 Bringing passengers a safe return to rail travel, Louise Coward

Louise Coward, Head of Insight at Transport Focus, joins host Ailsa Cowen for episode 15 of Rail Technology Magazine’s podcast, Track Talk. Louise talks about a ‘Head Out to Help Out’ campaign, keeping passengers safe and their ongoing projects.

She divulges into the RPI increase on rail fares and says this is not the right kind of issue for passengers right now because Covid-19 has completely changed the way we travel. 

She calls for, “’let’s have better products that will fit the way people are going to be using the railways” in a world where working from home could be happening more regularly. 

She also states that, “a real assurance piece is to be done so that people know they’re being looked after” in relation to people knowing they’re safe on the railways with regards to Covid-19. 

She says the rail industry is going to have to work hard to reinstate passenger confidence as, “people are feeling more uncertain about the future now because the earth beneath us has been shaken.” 

She also talks about their National Rail Passenger Survey, which has been running for more than 20 years. 

Transport Focus has a community of rail uses that report to them on a weekly basis, Louise said they tell them how they respond to new initiatives, what they think of new changes as we all go back to the new normal.

RTM

RTM Dec 23/Jan 24

Battery Powered Rail on Merseyside

This issue highlights the latest topics within the rail industry, from how the HS2 decision affects rail freight to the draft rail reform bill.                            

Videos...

View all videos
TransCityRail Banner

TransCityRail

South \ 28 09 23
North \ 09 11 23
Mids \ 29 02 24

TransCityRail is a series of regional, interactive and insightful events across the country bringing together leaders, collaborators, problem solvers and innovators in a creative and invigorating way.
 

This series of events supports and informs the whole of the rail industry and connects suppliers with buyers, specifiers, leaders and decision-makers looking to procure a wide variety of innovative products and services for their region.

09/11/23

TransCityRail Midlands

The Midlands accounts for a significant portion of the UK’s rail investment strategy and the government has shown a commitment to investing in rail infrastructure and services in the Midlands region as part of its efforts to improve transportation, boost economic growth, and enhance connectivity.

Every year leaders of industry from Network Rail, HS2, Train Operators, Major Contractors and transport bodies converge at the TransCityRail Midlands conference, exhibition and networking dinner for a day of collaboration, conversation and engagement.

This year the plans for 2024 on Midland Main Line Electrification, HS2 (High-Speed Rail 2), East West Rail, Midlands Connect, Birmingham Curzon Street Station, Station Upgrades, Freight Rail Improvement and much more will be disclosed...

More articles...

View all