Ep.15 Bringing passengers a safe return to rail travel, Louise Coward

Louise Coward, Head of Insight at Transport Focus, joins host Ailsa Cowen for episode 15 of Rail Technology Magazine’s podcast, Track Talk. Louise talks about a ‘Head Out to Help Out’ campaign, keeping passengers safe and their ongoing projects.

She divulges into the RPI increase on rail fares and says this is not the right kind of issue for passengers right now because Covid-19 has completely changed the way we travel. 

She calls for, “’let’s have better products that will fit the way people are going to be using the railways” in a world where working from home could be happening more regularly. 

She also states that, “a real assurance piece is to be done so that people know they’re being looked after” in relation to people knowing they’re safe on the railways with regards to Covid-19. 

She says the rail industry is going to have to work hard to reinstate passenger confidence as, “people are feeling more uncertain about the future now because the earth beneath us has been shaken.” 

She also talks about their National Rail Passenger Survey, which has been running for more than 20 years. 

Transport Focus has a community of rail uses that report to them on a weekly basis, Louise said they tell them how they respond to new initiatives, what they think of new changes as we all go back to the new normal.

RTM Mag Cover, Feb/March 23

RTM FEB/MARCH 23

Investing in the future of Scotland's rainforest

This issue highlights the latest topics within the rail industry, from decarbonising the Midlands, improving rail safety, meeting the future priorities of Scotland's Railway & more!                                                      

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TransCityRail is a series of regional, interactive and insightful events across the country bringing together leaders, collaborators, problem solvers and innovators in a creative and invigorating way.
 

This series of events supports and informs the whole of the rail industry and connects suppliers with buyers, specifiers, leaders and decision-makers looking to procure a wide variety of innovative products and services for their region.

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Episode 37 - What does the future of transport look like

This episode of Track Talk sees a discussion with Conservative MP for Milton Keynes South Iain Stewart, Chair of the Transport Committee. The focus of this episode revolves around disruptive technologies within the rail sector, specifically the impact that the new, innovative advancements and trends might have across all modes of transport. The Transport Committee are taking proposals from people in the sector who are in the know about innovations that deserve more attention, so we have given them the platform to discuss the process and hear what the committee is looking for. 

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