Ep.15 Bringing passengers a safe return to rail travel, Louise Coward

Louise Coward, Head of Insight at Transport Focus, joins host Ailsa Cowen for episode 15 of Rail Technology Magazine’s podcast, Track Talk. Louise talks about a ‘Head Out to Help Out’ campaign, keeping passengers safe and their ongoing projects.

She divulges into the RPI increase on rail fares and says this is not the right kind of issue for passengers right now because Covid-19 has completely changed the way we travel. 

She calls for, “’let’s have better products that will fit the way people are going to be using the railways” in a world where working from home could be happening more regularly. 

She also states that, “a real assurance piece is to be done so that people know they’re being looked after” in relation to people knowing they’re safe on the railways with regards to Covid-19. 

She says the rail industry is going to have to work hard to reinstate passenger confidence as, “people are feeling more uncertain about the future now because the earth beneath us has been shaken.” 

She also talks about their National Rail Passenger Survey, which has been running for more than 20 years. 

Transport Focus has a community of rail uses that report to them on a weekly basis, Louise said they tell them how they respond to new initiatives, what they think of new changes as we all go back to the new normal.

RTM Dec/Jan 22

RTM Dec/Jan 22

Transforming Weather and Seasons

Our December-January 2021-22 edition of RTM is packed with insights and innovations to help us deliver the railway network of the future. As we enter into the winter period, it’s fitting that we offer our cover story to Network Rail’s Dr Brian Haddock, discussing how weather and seasons are changing our railway network. Elsewhere, we have Charlotte Blach explain a new tool to support supply chain opportunities, and delve deeper into Track & Infrastructure innovations, alongside so much more…

 

 

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9 December 21

The rail industry is undergoing a once-in-a-generation transformation with railways about to undergo the most significant transformation in 25 years.

We will be able to provide a more dependable and well-connected passenger first railway as a result of the network improvement. But what does this entail for individual locations in terms of investment?

On the 9th December, RTM365 will bring together leaders from each of the UK regions at our next instalment of virtual events to get the answer to these questions and learn more about regional rail investment, major projects and the effect of the upcoming Great British Rail transition.

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