Ep.15 Bringing passengers a safe return to rail travel, Louise Coward

Louise Coward, Head of Insight at Transport Focus, joins host Ailsa Cowen for episode 15 of Rail Technology Magazine’s podcast, Track Talk. Louise talks about a ‘Head Out to Help Out’ campaign, keeping passengers safe and their ongoing projects.

She divulges into the RPI increase on rail fares and says this is not the right kind of issue for passengers right now because Covid-19 has completely changed the way we travel. 

She calls for, “’let’s have better products that will fit the way people are going to be using the railways” in a world where working from home could be happening more regularly. 

She also states that, “a real assurance piece is to be done so that people know they’re being looked after” in relation to people knowing they’re safe on the railways with regards to Covid-19. 

She says the rail industry is going to have to work hard to reinstate passenger confidence as, “people are feeling more uncertain about the future now because the earth beneath us has been shaken.” 

She also talks about their National Rail Passenger Survey, which has been running for more than 20 years. 

Transport Focus has a community of rail uses that report to them on a weekly basis, Louise said they tell them how they respond to new initiatives, what they think of new changes as we all go back to the new normal.

Rail Technology Magazine latest edition Jun/Jul 22

RTM JUN/JUL 22

Elizabeth Line: Stations and Their Innovations

The anticipated June/July edition of RTM is now up and running, loaded with insights and analysis of upcoming rail projects, innovations and ambitions across the UK sector. We invite you to dive in to hear from the likes of Christian Irwin OBE, Rail Investment Centre of Excellence Director at Network Rail, as he outlines the developments within the SPEED project and Jackie Townsend, the Managing Director at Tram Operations Ltd, as she discusses innovative new technology to enhance safety standards and protocols within the industry. These are just a few of the great stories that we have to offer, so dig in and enjoy the informative fun. 

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TransCityRail is a series of regional, interactive and insightful events across the country bringing together leaders, collaborators, problem solvers and innovators in a creative and invigorating way.
 

This series of events supports and informs the whole of the rail industry and connects suppliers with buyers, specifiers, leaders and decision-makers looking to procure a wide variety of innovative products and services for their region.

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