RTM365: The Era of Passenger Experience

RTM365 Panel Discussion - The Station Experience

Great Britain has over 2,500 stations. Many of these have seen a tremendous amount of investment recently, with state-of-the-art design, futuristic technology and improved accessibility, but there remain many others that have been left difficult to navigate and with outdated services. The modern passenger experience starts at the station. There are plans for new dedicated station management teams which will improve accountability and long term station development plans for new stations in the Midlands, funding to improve accessibility, provide free, fast and secure Wi-Fi and much more.

During the latest RTM365 virtual event, we were joined by Jonathan Chatfield, Head of Policy (Freight and Stations), Rail Delivery Group Frank Ibe, Head of Line Operations (Bakerloo and Victoria Lines), Transport for London Ian Horseman Sewell, CEO, First Class Partnerships and Susan Holden, Customer Experience Manager, National Stations Team, Network Rail to get their views and share the vision of how we can improve the experience of our passengers starting at the station.

If you'd like to see more of the lively and engaging discussions at RTM365, follow the link to register for a free account and view all of our on-demand content from previous events including, Rail Investment: Getting back on track, Equality Diversity and Inclusion and The Era of Passenger Experience. https://www.events.railtechnologymagazine.com/rtmregistration

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