TCR Midlands 2022: Improving the passenger experience

As like-minded rail leaders and decision makers gathered in Birmingham for TransCityRail Midlands 2022, there was one key conversation flowing through the room: how do we make our rail network even better? In particular, improving the passenger experience was a prominent topic of discussion among attendees.

That was mirrored in the evening panel discussion, which looked at how we can tap into some of the findings of the Integrated Rail Plan (IRP) to improve passengers’ experience – from purchasing a ticket through to connecting them onto the final mile of their journeys.

Joining host Helen Fospero on the stage were:

One of the biggest parts of improving that passenger experience will be around uniting all the different stakeholders in rail in a single, positive direction – something which the panel felt the arrival of Great British Railways (GBR) was likely to assist with – and ensuring a simpler, more reliable user experience for those travelling on the railways.

Nick Brown encapsulated this, saying: “We’ve got to develop an intolerance [of delays] on behalf of our passengers.”

The full TCR Midlands 2022 panel can be viewed above. For more information on attending one of our TransCityRail events, click here.

RTM Mag Cover, Feb/March 23

RTM FEB/MARCH 23

Investing in the future of Scotland's rainforest

This issue highlights the latest topics within the rail industry, from decarbonising the Midlands, improving rail safety, meeting the future priorities of Scotland's Railway & more!                                                      

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TransCityRail is a series of regional, interactive and insightful events across the country bringing together leaders, collaborators, problem solvers and innovators in a creative and invigorating way.
 

This series of events supports and informs the whole of the rail industry and connects suppliers with buyers, specifiers, leaders and decision-makers looking to procure a wide variety of innovative products and services for their region.

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Episode 37 - What does the future of transport look like

This episode of Track Talk sees a discussion with Conservative MP for Milton Keynes South Iain Stewart, Chair of the Transport Committee. The focus of this episode revolves around disruptive technologies within the rail sector, specifically the impact that the new, innovative advancements and trends might have across all modes of transport. The Transport Committee are taking proposals from people in the sector who are in the know about innovations that deserve more attention, so we have given them the platform to discuss the process and hear what the committee is looking for. 

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