TCR Midlands 2022: Improving the passenger experience

As like-minded rail leaders and decision makers gathered in Birmingham for TransCityRail Midlands 2022, there was one key conversation flowing through the room: how do we make our rail network even better? In particular, improving the passenger experience was a prominent topic of discussion among attendees.

That was mirrored in the evening panel discussion, which looked at how we can tap into some of the findings of the Integrated Rail Plan (IRP) to improve passengers’ experience – from purchasing a ticket through to connecting them onto the final mile of their journeys.

Joining host Helen Fospero on the stage were:

One of the biggest parts of improving that passenger experience will be around uniting all the different stakeholders in rail in a single, positive direction – something which the panel felt the arrival of Great British Railways (GBR) was likely to assist with – and ensuring a simpler, more reliable user experience for those travelling on the railways.

Nick Brown encapsulated this, saying: “We’ve got to develop an intolerance [of delays] on behalf of our passengers.”

The full TCR Midlands 2022 panel can be viewed above. For more information on attending one of our TransCityRail events, click here.

Rail Technology Magazine latest edition APR/May 22

RTM APR/May 22

Equality, Diversity & Inclusion: An essential agenda for UK Rail's future

Our April/May 2022 edition of RTM is now live, packed full of insights and analysis of rail projects, innovations, and ambitions across the UK network. Jump in and hear from the likes of Tees Valley Mayor Ben Houchen on how they’re supercharging rail in the region, hear from RIA Chief Executive Darren Caplan as he outlines why ED&I is essential to the future of rail, and Alan Pattison breaks down the unique work which went into rebuilding Soham station, alongside much, much more…

Videos...

View all videos
TransCityRail Banner

TransCityRail

South \ 29 09 22
North \ 10 11 22
Mids \ 10 02 23

TransCityRail is a series of regional, interactive and insightful events across the country bringing together leaders, collaborators, problem solvers and innovators in a creative and invigorating way.
 

This series of events supports and informs the whole of the rail industry and connects suppliers with buyers, specifiers, leaders and decision-makers looking to procure a wide variety of innovative products and services for their region.

Podcast

The Green Rail Revolution

Maria Machancoses, Director of Midlands Connect discusses the importance of HS2 to the Midlands and the UK, their collaborative work with the Department for Transport, and how we need to embrace the railways again.

More articles...

View all