TCR Midlands 2022: Improving the passenger experience

As like-minded rail leaders and decision makers gathered in Birmingham for TransCityRail Midlands 2022, there was one key conversation flowing through the room: how do we make our rail network even better? In particular, improving the passenger experience was a prominent topic of discussion among attendees.

That was mirrored in the evening panel discussion, which looked at how we can tap into some of the findings of the Integrated Rail Plan (IRP) to improve passengers’ experience – from purchasing a ticket through to connecting them onto the final mile of their journeys.

Joining host Helen Fospero on the stage were:

One of the biggest parts of improving that passenger experience will be around uniting all the different stakeholders in rail in a single, positive direction – something which the panel felt the arrival of Great British Railways (GBR) was likely to assist with – and ensuring a simpler, more reliable user experience for those travelling on the railways.

Nick Brown encapsulated this, saying: “We’ve got to develop an intolerance [of delays] on behalf of our passengers.”

The full TCR Midlands 2022 panel can be viewed above. For more information on attending one of our TransCityRail events, click here.

RTM OCT/NOV 22 Edition

RTM OCT/NOV 22

Barmouth viaduct restoration insights from project leaders

Step right up and enjoy the premium content available in the newly released October/November edition of Rail Technology Magazine, packed with key industry insights from project leaders, innovations within the sector and environmental sustainability knowledge. We invite you to indulge in the magazine and hear from the likes of Chris Pearce, Value management Director for Network Rail, Lord Tony Berkeley and Gareth Yates, Project Manager at Network Rail for Capital Delivery. This just a tantalising taste of the great stories that we have to offer, so dig in and enjoy the informative fun. 

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TransCityRail is a series of regional, interactive and insightful events across the country bringing together leaders, collaborators, problem solvers and innovators in a creative and invigorating way.
 

This series of events supports and informs the whole of the rail industry and connects suppliers with buyers, specifiers, leaders and decision-makers looking to procure a wide variety of innovative products and services for their region.

Podcast

The Green Rail Revolution

Maria Machancoses, Director of Midlands Connect discusses the importance of HS2 to the Midlands and the UK, their collaborative work with the Department for Transport, and how we need to embrace the railways again.

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