Light rail and trams

21.03.18

Tram passengers demand better value for money from services

 

Satisfaction with value for money for tram passengers has dropped slightly, the latest Tram Passenger Survey has revealed.

Fare-paying passengers’ satisfaction with the value for money of tram journeys was 69% in 2016, down to 68% in 2017.

However, the overall passenger satisfaction was 91% across the five networks looked at in the survey: Manchester, Blackpool, Nottingham, Birmingham and Sheffield.

According to Transport Focus, the key factor making tram journeys “great” is the onboard environment and comfort, and satisfaction with this has remained relatively constant.

But satisfaction with the availability of seating or space to stand decreased significantly from 78% in 2016 to 75%, with the amount of personal space receiving the lowest rating of all onboard aspects, with just 72% of passengers satisfied.

Satisfaction with the punctuality of the service and the length of time waiting for the train have remained unchanged since 2016, with 88% of passengers satisfied in both of these areas.

The satisfaction with the range of payment options has increased significantly since 2016, from 78% to 82%.

Transport Focus director, David Sidebottom, said: “Overall we know tram passengers are pretty content.

“We know that what matters to them is the space, comfort and overall environment of the tram.

“Since the survey started in 2013, tram has become more popular and therefore more crowded, especially in the busy peak travel periods.

“We challenge the industry to act on this insight and maintain its high passenger satisfaction ratings into the years to come.”

Have you got a story to tell? Would you like to become an RTM columnist? If so, click here

Comments

There are no comments. Why not be the first?

Add your comment

 

rail technology magazine tv

more videos >

latest rail news

Dawlish railway may be ‘moved out to sea’ to protect it from storms under new proposals

13/06/2019Dawlish railway may be ‘moved out to sea’ to protect it from storms under new proposals

The storm-battered Dawlish rail line could be “moved out to sea” and away from the “hazard” of the cliffs under new plans... more >
TfL awards contract for new DLR fleet to replace 30-year-old trains

12/06/2019TfL awards contract for new DLR fleet to replace 30-year-old trains

TfL has awarded a contract for 43 new trains to replace the oldest rolling stock on the Docklands Light Railway (DLR), with the first scheduled t... more >
Hitachi trains for Happy trains

10/06/2019Hitachi trains for Happy trains

ScotRail project manager Kirsty Devlin discusses the withdrawal of Class 365s, to be replaced with the brand-new Class 385 fleet. While Scot... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

Apprentice to Co-leading the Rail Sector Deal

05/06/2019Apprentice to Co-leading the Rail Sector Deal

In a series of Q&A’s with key speakers on the run up to TransCityRail Midlands, we caught up with TransCityRail panellist and Amey’s commercial account director, Anna Delvecchio, for her insight into what the Rail Sector Deal means for the rail industry and its supply chain. Anna started her career as an apprentice at the age o... more >
read more blog posts from 'the sleeper' >

comment

Hitachi trains for Happy trains

10/06/2019Hitachi trains for Happy trains

ScotRail project manager Kirsty Devlin discusses the withdrawal of Class 365s, to be replaced with the brand-new Class 385 fleet. While Scot... more >
Malcolm Holmes on new stations for the Black Country

10/06/2019Malcolm Holmes on new stations for the Black Country

Malcolm Holmes, executive director of the West Midlands Rail Executive, described the new stations set to be built for the Black Country region o... more >
The skills bottleneck: Dealing with growing apprenticeship demand

10/06/2019The skills bottleneck: Dealing with growing apprenticeship demand

Richard Turner, head of apprenticeships at Network Rail, details the reasons for growing apprenticeship demand in the rail sector over the coming... more >
A train journey on the Midland Main Line 15 years from now…

10/06/2019A train journey on the Midland Main Line 15 years from now…

Chris Hobson, director of policy and external affairs at the East Midlands Chamber, talks in detail about what travelling through the region will... more >

rail industry focus

View all News

interviews

Advancing the rail industry with management degree apprenticeships

08/05/2019Advancing the rail industry with management degree apprenticeships

In answering the pressing questions of how current and future generations of managers can provide solutions to high-profile infrastructure projec... more >