Rail service improvements and disruptions

16.05.18

Industry must act now to keep passengers aware of ‘inaccurate’ timetables

Transport Focus has pressed the rail industry to do more to warn passengers when timetable changes and engineering works will affect their journeys.

At a special public meeting, called by the board of Transport Focus, senior representatives from Network Rail and the Rail Delivery Group were told to explain the steps that were being taken to keep passengers informed.

The watchdog also invited The Trainline to present at the meeting, but the invitation was declined.

Recently, the industry announced that not all timetables would be correct 12 weeks in advance and that a temporary six-week target to get timetables right by will apply instead, meaning that passengers will not know for certain if their journey will be affected by engineering works until just over a month prior to their trip.

It may also mean that cheaper advance tickets go on sale later than usual.

The meeting probed the slow recovery back to the normal 12-week timetable by Christmas and a long-term solution to keep the problem from happening again.

Transport Focus is now calling on train companies and ticket websites to do more to warn passengers about timetable inaccuracies.

Anthony Smith, its chief executive, said: “The rail industry must do more to warn passengers about inaccurate timetables on all websites, including National Rail Enquiries, Trainline and others.

“We’re calling on the rail industry to act now to stop websites selling tickets for trains that they know won’t run.”

The director of Transport Focus, David Sidebottom, recently wrote about the problems this poses for passengers in RTM.

In his piece, he argued that customers have been “badly let down” by these timetable changes and will be “deeply frustrated” that they can’t make plans with certainty.

“We pressed for, and were pleased to see, a no-quibble refund promise. Now we will monitor whether this is delivered,” Sidebottom added.

Top image: VictorHuang

 

Enjoying RTM? Subscribe here to receive our weekly news updates or click here to receive a copy of the magazine!

Comments

There are no comments. Why not be the first?

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

TfL and TfWM join forces in knowledge sharing deal

20/07/2018TfL and TfWM join forces in knowledge sharing deal

A landmark collaboration between two of the UK’s biggest regions has been signed to pave the way to improve rail t... more >
DfT pledges ‘tough action’ on GTR, contract breach review due this month

19/07/2018DfT pledges ‘tough action’ on GTR, contract breach review due this month

GTR could be at risk of losing control of its franchise as early as this month depending on the outcome of a “hard... more >
Higgins urges Grayling to make decision on Yorkshire HS2 parkway station

19/07/2018Higgins urges Grayling to make decision on Yorkshire HS2 parkway station

HS2 Ltd’s outgoing chairman, Sir David Higgins, has urged the government to make a decision on proposals to create... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

HS2: collaborate to innovate

17/07/2018HS2: collaborate to innovate

Dr Chris Goodier and Dr Steve Yeomans, of Loughborough University’s Centre for Innovative and Collaborative Construction Engineering (CICE), talk about four new HS2 research projects which are set to challenge how we design, build and monitor high-speed rail projects. No one doubts that HS2 must provide a platform for innovation, bu... more >
read more blog posts from 'the sleeper' >

comment

Elizabeth Line: a greener approach

17/07/2018Elizabeth Line: a greener approach

Howard Smith, operations director for TfL Rail and the Elizabeth Line, outlines the key features of the brand-new, eco-friendly Old Oak Common de... more >
iRail: investing in the future

17/07/2018iRail: investing in the future

The rail industry today faces many challenges, one of those being the skills gap in high- speed rail. However, events like iRail are doing their ... more >
HS2: collaborate to innovate

17/07/2018HS2: collaborate to innovate

Dr Chris Goodier and Dr Steve Yeomans, of Loughborough University’s Centre for Innovative and Collaborative Construction Engineering (CICE)... more >
Hydrogen trains: bringing the success story to the UK

17/07/2018Hydrogen trains: bringing the success story to the UK

Hydrogen-powered trains are already a reality in other rail networks in Europe. Now, working alongside Eversholt Rail, Alstom UK plans to bring t... more >

rail industry focus

View all News

interviews

Transforming travel in the north west

06/02/2018Transforming travel in the north west

RTM’s Josh Mines talks to Robin Davis, head of new trains at TransPennine Express (TPE), about the huge rolling stock change journey the co... more >