HS2

11.07.18

GTR manager takes up two seats on packed train, tells passengers they can’t share empty carriage

A high-ranking manager at Govia Thameslink Railway (GTR) has been criticised after taking up two first class seats on a full train and preventing economy passengers using the carriage.

Passenger Emma Fitzpatrick photographed Mark Boon, head of network operations at GTR, placing his bag on an empty seat next to him whilst telling passengers to stay out of the carriage on a “late and very packed” service.

 

 Boon was then said to have spread out in comfort on the London-bound Southern train that arrived into London Victoria at around 11:45am this morning, whilst passengers in economy faced cramped conditions.

The news has infuriated Southern Rail users— part of GTR’s network services across the country — following weeks of disruptions and cancellations to major services.

Fitzpatrick went on: “I still can't believe it! He even handed his business card out to the people that he was turning away!”

GTR has featured heavily in the headlines recently: last month its chief executive Charles Horton resigned citing “frustrations” from passengers who endured a chaotic new timetable in May.

GTR suffered a second consecutive year where passenger numbers fell, research found last month. Earlier this month government sources claimed GTR could lose its franchise if services do not improve after the implementation of a new timetable on 15 July.

A GTR spokesperson said: "Passengers need a first-class ticket to travel in first class and there were other people with first class tickets in this compartment.

“This was an 11am off-peak service running just six minutes late and, while the front coaches were busy, there were seats and space in the rear coaches, as Mr Boon explained."

Enjoying RTM? Subscribe here to receive our weekly news updates or click here to receive a copy of the magazine!

Image credit: Dominic Lipinski, PA Images

Comments

There are no comments. Why not be the first?

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

LNER plans for better mobile connections

04/06/2020LNER plans for better mobile connections

London North Eastern Railway (LNER) has announced plans in collaboration with mobile phone operator O2 to boost network coverage along a 45-mile ... more >
Transport for the North joint submission to the Integrated Rail Plan

03/06/2020Transport for the North joint submission to the Integrated Rail Plan

In a collaborative submission to the Integrated Rail Plan, Transport for the North’s Members have called for a sustained investment in the ... more >
Overnight work to overhead power lines at Euston

03/06/2020Overnight work to overhead power lines at Euston

Network Rail are advising passengers that there will be no services in or out of London Euston after 9pm this Thursday (June 4th) while work to o... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

Maximising efficiency requires investment in data, but it’s rewards for rail could be extensive

14/11/2019Maximising efficiency requires investment in data, but it’s rewards for rail could be extensive

Rail Technology Magazine’s Matt Roberts explains the significant role data can play within the future development of the rail industry. Standing as a cornerstone of the UK transport network, the rail industry is forever striving to innovate and maximise efficiency in all aspects of its work. Data is just one such way of achievi... more >
read more blog posts from 'the sleeper' >

comment

The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >
Sunshine future beckons for South Wales Railways, says 10:10 Climate Action’s Leo Murray

02/07/2019Sunshine future beckons for South Wales Railways, says 10:10 Climate Action’s Leo Murray

Smart electrification is the way to boost clean energy resources, argues Leo Murray, director at 10:10 Climate Action. Contractors are clear... more >
Ambition doesn’t have to be expensive, says Midland Connect's Maria Machancoses

02/07/2019Ambition doesn’t have to be expensive, says Midland Connect's Maria Machancoses

The TCR Midlands conference is only days away and tickets are going fast for the sector event of the year at the Vox Conference Centre in Birming... more >

rail industry focus

View all News

interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he wo... more >