Work to deliver upgrades to customer facilities at Cardiff Central station is due to kickstart next week (September 27), as part of Transport for Wales’ (TfW) Station Improvement Vision.
Over the next few years, a multi-million-pound collaborative investment to transform the station will be delivered in the hopes of boosting overall customer satisfaction.
Improvements to customer facilities will commence over the next few months, adding to the ongoing development of Cardiff Central becoming a more sustainable, accessible, and future-facing station.
TfW’s Director of Transport Operations, Alexia Course, said “we are continually investing in station improvements across our network and each programme of work offers tangible benefits to our customers. A great deal of planning has taken place to get us to the point of delivery.”
The Director continued, ”I’d like to thank our colleagues and project partners who have been involved in the process and will continue to support the delivery of these important improvements. I would also like to thank our customers and visitors to Cardiff Central for their patience and understanding as we deliver these improvements.”
With over 12.6 million passenger entries and exits over the last 12 months, Cardiff Central station remains the busiest station in Wales.
Works will include refreshing the station waiting rooms, and customer toilets; refurbishing the accessibility toilet and parent and baby changing facilities; improving all station signage; installing a new water dispenser in the south concourse of the station to help customers avoid using single-use plastic water bottles; introducing new recycling and waste bins and installing new USB sockets in the main concourse area, and in Platform 8’s waiting area.
Cardiff Central Station Manager, Wayne Creswell, said “we are delighted to see this investment in customer facilities throughout the station and I am confident that staff will support both our customers and contractors on site, to ensure we minimise disruption and continue to deliver a seamless first-class service.”
He continued, “even small changes can make a big impact for our customers, and I’m confident that these enhanced facilities will be welcomed by them."
The Station Manager added, "Cardiff Central has an important role to play in the continued development of Cardiff as a destination and a centre for international events, we will see a much larger programme of improvements for the station and surrounding area in coming years.”
A wide range of transformative developments are on the table, with further upgrades taking place next year, including the replacement of all digital customer information screens.