Lady sat on a train

Improving communication for disabled passengers on the railway

Using public transport has always been a source of frustration and anxiety, and sometimes outright impossible,  for disabled people with obstacles such as inaccessible vehicles, poor customer service and a lack of up-to-date information.

The disjointed nature of the public transport system means that there is little accountability and companies can struggle to work together to meet the needs of disabled passengers.

Making our railways accessible for all should be a priority yet, despite regulations set over a decade ago to make trains more accessible, deadlines have been consistently missed and trains and train stations remain inaccessible for many.

According to Scope’s Travel Fair report, released in September 2019, four in five (79%) disabled people have felt anxious about using public transport and three in five (56%) have felt scared using public transport.

From tuts and sighs, to asking personal questions about your condition, 45 per cent of disabled passengers have experienced negative attitudes from staff and/or other passengers in the year up to July 2019. This has only increased in the wake of the pandemic.

To hear more from Jessica, and read the article in full view, click here.

 

Rail Technology Magazine latest edition Jun/Jul 22

RTM JUN/JUL 22

Elizabeth Line: Stations and Their Innovations

The anticipated June/July edition of RTM is now up and running, loaded with insights and analysis of upcoming rail projects, innovations and ambitions across the UK sector. We invite you to dive in to hear from the likes of Christian Irwin OBE, Rail Investment Centre of Excellence Director at Network Rail, as he outlines the developments within the SPEED project and Jackie Townsend, the Managing Director at Tram Operations Ltd, as she discusses innovative new technology to enhance safety standards and protocols within the industry. These are just a few of the great stories that we have to offer, so dig in and enjoy the informative fun. 

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This series of events supports and informs the whole of the rail industry and connects suppliers with buyers, specifiers, leaders and decision-makers looking to procure a wide variety of innovative products and services for their region.

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