The Welsh passenger experience is set to be enhanced through the launch of a new on-train WI-FI portal for Transport for Wales’s rolling stock fleet, being developed by GoMedia, featuring real time information which will afford passengers the opportunity to submit in-journey feedback.
The innovative portal utilises industry-leading data sources and GPS mapping, which can provide expected arrival and departure times, relevant platform numbers, onward travel options and much more. These factors will allow greater accessibility for passengers whilst providing them more autonomy along the journeys.
Through using the portal’s feedback options and the ShareMyTrain feature, passengers are able to share their in-journey experience with the operator, as well as their friends and family by SMS or WhatsApp – making it easier for arranging meetups.
Teleri Evans, TfW’s Customer Information Strategy Manager, said:
“We strive to continuously improve the delivery of customer information on our stations and trains and meet the requirements of Welsh Language Standards and customers with hearing impairments.
“Our latest work with GoMedia has allowed us to improve the on-train WI-FI experience with customers and present bilingual real time information. The new portal is fully accessible and meets the Web Accessibility Initiative Level AA.”
“Our new real-time information portal is our latest step in using data to improve the customer experience on our trains, following increasing the amount of free Wi-Fi data from 25mb to 50mb in 2019, and adding charging points to all of our trains. Our brand-new trains will also feature full colour digital screens with bilingual real time live information for our customers.”
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