My Station View, via TPE

TPE’s transformative technology set to deliver accessibility boost

TransPennine Express (TPE) has launched two new, transformative tech innovations that are set to majorly enhance passenger accessibility across its network, drastically improving the experience for those who are blind, visually impaired, autistic or anxious.

These two technological advancements, My Station View and GoodMaps Explore, have been designed to enhance passenger navigation throughout the north, representing the next step in TPE’s accessibility push after introducing British Sign Language (BSL) message boards and a BSL interpretation service in ticket offices earlier this year.

Kathryn O’Brien, Customer Service and Operations Director at TransPennine Express, said:

“These two revolutionary technologies have been launched in our 19 managed stations to make rail travel more accessible for people who are blind, visually impaired, have mobility issues, are autistic or have anxiety.

“Our customers are at the heart of everything we do, and we are doing all we can to make our network as inclusive and as accessible as possible. We’re committed to enhancing accessibility with innovations such as My Station View and GoodMaps to ensure our customers feel confident travelling with us at all times.”

My Station View is a pre-departure tool that enables customers to experience a virtual tour of the station that they are visiting, providing a proactive approach to navigating the network, thus providing passengers with more confidence for autonomous travel.

This technology operates through providing a 360-degree virtual view of the station, allowing passengers to map out their entire journey from the entrance all the way to the required platform. My Station View also enables passengers to explore the interior of the TPE trains themselves, aiding them to identify the priority seats and other on-board facilities.

GoodMaps Explore provides an accurate navigation for customers that are blind or visually impaired, affording the ability to receive turn-by-turn navigation instructions that direct the customer to station platforms and points of interest. The app works via pinpointing a customer’s location through their phone camera, then providing accurate directions to help navigation of the station in a safe manner.

Want to know more about the opportunities to become a key supplier to the UK rail industry? Attend TransCityRail and access an exclusive marketplace of buyers from Network Rail, HS2, Train Operators, Major Contractors, and all other tiers of the supply chain. For more information and to secure your place click here.  

RTM Mag Cover, Feb/March 23


Investing in the future of Scotland's rainforest

This issue highlights the latest topics within the rail industry, from decarbonising the Midlands, improving rail safety, meeting the future priorities of Scotland's Railway & more!                                                      


View all videos
TransCityRail Banner


South \ 28 09 23
North \ 09 11 23
Mids \ 29 02 24

TransCityRail is a series of regional, interactive and insightful events across the country bringing together leaders, collaborators, problem solvers and innovators in a creative and invigorating way.

This series of events supports and informs the whole of the rail industry and connects suppliers with buyers, specifiers, leaders and decision-makers looking to procure a wide variety of innovative products and services for their region.


Episode 37 - What does the future of transport look like

This episode of Track Talk sees a discussion with Conservative MP for Milton Keynes South Iain Stewart, Chair of the Transport Committee. The focus of this episode revolves around disruptive technologies within the rail sector, specifically the impact that the new, innovative advancements and trends might have across all modes of transport. The Transport Committee are taking proposals from people in the sector who are in the know about innovations that deserve more attention, so we have given them the platform to discuss the process and hear what the committee is looking for. 

More articles...

View all