Passengers travelling across the Wales and Borders network will soon benefit from a major accessibility and customer service upgrade as Transport for Wales prepares to introduce new technology at seven of its busiest stations this summer.
The programme will see modernised gatelines, tablet devices for frontline colleagues and interactive video help points installed at Cardiff Queen Street, Neath, Swansea, Rhyl, Chester, Shrewsbury and Newport.
Designed to improve accessibility and streamline station operations, the investment combines upgraded ticket barriers with enhanced staff support, helping passengers move through stations more efficiently while maintaining a welcoming and inclusive environment.
The improvements form part of Transport for Wales' wider commitment to modernising station infrastructure and enhancing the customer experience across its network.
Head of Customer Operations at Transport for Wales, Darren Haynes, said:
“This investment across seven of our major stations will significantly improve daily station operations and enhance the passenger experience."
“These updates are designed to make every journey smoother while equipping our frontline colleagues with modern tools to ensure our stations remain welcoming and accessible for everyone.”
Installation and commissioning work will take place over five days at each station between 3 August and 1 October.
During the upgrade programme, the new gates will remain out of service while rigorous testing is completed. Rail services will continue to operate as normal, with station teams carrying out manual ticket inspections to minimise disruption for customers.
Passengers using pay-as-you-go contactless ticketing are reminded to tap in when entering and tap out when leaving stations. Failure to tap out could result in an incomplete journey charge, although any issues can be corrected quickly using the TfW app or an online account.
The project represents another step in TfW's ongoing drive to modernise the passenger experience, improve accessibility and provide staff with the technology needed to deliver more responsive support across the Wales and Borders rail network.
Image credit: Transport for Wales
