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Virgin set 59 second punctuality target

Virgin has become the first TOC to publish up-to-date punctuality data on its services, where a train is only classed as being on time if it arrives within 59 seconds of its scheduled arrival.

The new punctuality chart, which use the ‘Right Time’ measure, shows that in March Virgin West Coast trains were likely to be early 47% of the time, on time 56% of the time, and delayed by over 10 minutes only 13% of the time.

980 West Coast

On the East Coast line, trains were early 50% of the time, on time 58% of the time, and more than 10 minutes late 10% of the time. Almost three quarters of all Virgin Trains services arrived within 4 minutes of their planned arrival time.

210 East Coast

Graham Leech, group commercial director at Virgin Trains, said: “We always want to be on the side of passengers. That’s why we’re sharing as much information as possible with them around the punctuality of our services.

“We never want passengers to suffer delays or disruption but things do go wrong sometimes and we want to make sure people have the best information possible to plan their journey. We’re proud of our record of customer service at Virgin Trains and are always looking for new ways to innovate for the benefit of customers. So we’re delighted to be the first train company to provide punctuality data in this way.”

Virgin East Coast and West Coast were the TOCs with the third and fourth biggest PPM decline, after Grand Central, in the last period.

Virgin East Coast’s PPM decreased from 90% to 87% and Virgin West Coast’s went from 86.1% to 83.3%.

PPM measures delays as being within 10 minutes of the set arrival time, instead of the stricter 59 second measure Virgin has set.

Claire Perry, minister for rail, hailed the decision, saying: “We want to build a 21st century railway that provides better journeys for all, and improved information for customers is a vital part of that.”

Virgin also recently announced that they are paying passengers compensation for delays in money instead of vouchers.

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(Image c. David Parry from PA Wire)


Lutz   03/05/2016 at 22:06

Well done; now for other operators to follow suit, but for on-time at every stop, not just at the final destination.

Chris   04/05/2016 at 10:32

83% arrived within 10 minutes and 13% arrived after 10 minutes... The other 4% arrived at Platform 9 3/4...

Andrew Gwilt   05/05/2016 at 01:22

Not as bad than Abellio Greater Anglia that they always have delays and its making the train company even more pressure with not just Crossrail works and engineering works taking place at weekends but also signalling problems and train faults is a major headache for passengers who travel into London from Essex and East Anglia are already feeling the stress with Abellio Greater Anglia lacking. When the new train franchise takes over in October this year. I do hope that the train company either First Group or National Express Group to take over from Abellio who would consider ordering brand new trains and also to improve better services for the East of England in & out of London Liverpool Street. But overall well done Virgin Trains East Coast (VTEC). But if only Virgin Trains Group took over the Anglia Rail Franchise then it be called Virgin Trains East Anglia (VTEA) or Virgin Trains Greater Anglia (VTGA) just like what National Express took over as they were "One" Railway and they operated on both main lines known as National Express East Coast (NXEC) (formerly Great Northern Eastern Railway (GNER)) and National Express East Anglia (NXEA) (formerly WAGN (West Anglia Great Northern), Anglia Railways and First Great Eastern) which I do hope that First Group may win the franchise and to be called either First East Anglia/First West Anglia (FEA/FWA) or First Eastern Trains (FET) (covering all routes).

Andrew Gwilt   05/05/2016 at 01:23

c2c (that National Express operates) where the best punctual train operator that had better trains and quicker journeys to/from London Fenchurch Street and South Essex.

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