Rail service improvements and disruptions

13.02.20

TransPennine Express receives ‘public target’ from Transport for the North

Agreed by Transport for the North leaders in back in January, the ‘public target’ follows a period at the end of last year when TransPennine Express returned the worst performance figures in the country, with sometimes less than half their services meeting basic performance targets.

TPE services suffered significantly as the operator struggled to integrate new trains which arrived late into service and experienced teething problems.

Transport for the North has illustrated clearly their expectations for TPE by asking for confidence and trust to be reinstated for passengers.

They have also asked the operator to return performance to early 2019 levels by March 2020, progress further on this target by summer 2020, show clear development in restoring its full timetable and show clear growth in timely local communication to passengers.

Transport for the North has stated the first milestone for TPE should be their performance in March 2020 to reach the level achieved in the first half of 2019, assessed against what is known as the Public Performance Measure (PPM) which is a measure of reliability and punctuality.

Within the first half of 2019, covering January 6th to June 22nd, the median daily PPM stood at 86%. Transport for the North will make an initial assessment at the end of March 2020 and consider further milestones at that point. At some stages in November 2019, TPE’s performance stood as low as 45% PPM.

After TPE removed a number of services because of the late introduction of new rolling stock, Transport for the North has specified the operator needs to show clear progress in restoring a full timetable as the trains come into service, whilst not sacrificing the reliability, resilience and capacity of current services.

Additionally, as part of the recovery plan, Transport for the North expects TPE to demonstrate clear evidence of better communications to passengers, in real time, at an appropriate local level.

David Hoggarth, Strategic Rail Director for Transport for the North, said: “Passengers in the North of England must have a rail service they can rely on. In the run-up to Christmas last year TPE simply failed to provide what was needed. The operator must now build back trust and deliver what is needed. The new trains are welcome, and the extra capacity they bring is much needed, but service levels must be maintained as they come on stream.”

Comments

There are no comments. Why not be the first?

Add your comment

 

related

rail technology magazine tv

more videos >

latest rail news

Ep 8 Safely shaping a sustainable railway, Martin Frobisher

20/02/2020Ep 8 Safely shaping a sustainable railway, Martin Frobisher

Martin Frobisher, Group director, Safety, Technical & Engineering and Network Rail, joins us in the RTM Podcast room... more >
Southend Victoria line disruption following a landslip at Billericay

20/02/2020Southend Victoria line disruption following a landslip at Billericay

Railway tracks on the Southend Victoria line, between Billericay and Wickford, have been damaged following a landslip. B... more >
HS2’s latest designs for Old Oak Common Station revealed

20/02/2020HS2’s latest designs for Old Oak Common Station revealed

HS2 Ltd yesterday (Feb 19th) revealed designs for Old Oak Common Station, as part of the Schedule 17 submission to the O... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

Maximising efficiency requires investment in data, but it’s rewards for rail could be extensive

14/11/2019Maximising efficiency requires investment in data, but it’s rewards for rail could be extensive

Rail Technology Magazine’s Matt Roberts explains the significant role data can play within the future development of the rail industry. Standing as a cornerstone of the UK transport network, the rail industry is forever striving to innovate and maximise efficiency in all aspects of its work. Data is just one such way of achievi... more >
read more blog posts from 'the sleeper' >

comment

The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >
Sunshine future beckons for South Wales Railways, says 10:10 Climate Action’s Leo Murray

02/07/2019Sunshine future beckons for South Wales Railways, says 10:10 Climate Action’s Leo Murray

Smart electrification is the way to boost clean energy resources, argues Leo Murray, director at 10:10 Climate Action. Contractors are clear... more >
Ambition doesn’t have to be expensive, says Midland Connect's Maria Machancoses

02/07/2019Ambition doesn’t have to be expensive, says Midland Connect's Maria Machancoses

The TCR Midlands conference is only days away and tickets are going fast for the sector event of the year at the Vox Conference Centre in Birming... more >

rail industry focus

View all News

interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he wo... more >