Latest Rail News

29.03.12

LU figures show performance improvements

The percentage of scheduled services was at 97.1% for London Underground for the performance period from January 8 – February 4, figures published by TfL show.

Delays, as measured by the number of customer hours lost to disruption, were at 2.1 million. For the financial year to date, average delays were at the lowest level since 2003/4. This is the sixth consecutive period where delays fell compared to the equivalent periods during the last financial year.

More than 98% of lifts are available at LU stations and customer satisfaction is at 80 overall, up slightly from 79. Passenger journeys are up by 7% to 89.8m compared with period 11 of last year.

There was also an improvement of excess journey time compared with the previous year, and was lower than the target level.

There were 50 unplanned station closures in this period, with a total duration of 42 hours. Nineteen of these closures “occurred for various reasons outside LU’s control”.

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