In order to improve accessibility at Manchester Piccadilly station, improving the reliability of step-free access to Platforms 13 and 14, work is to begin on replacing the lifts.
Beginning on February 9, 2022, the work is expected to take place until May 16, 2022.
During that time, the lift will be out of use. However, to ensure that step-free access remains available to Platform 13 and 14, a new fixed platform stairlift has been fitted to the staircase on Platform 14.
Throughout the duration of the work, staff will be positioned around the station to assist all passengers who require help getting to and from Platforms 13 and 14.
Those passengers requiring step-free access or assistance with luggage are recommended to allow for extra time in their journeys and, where possible, book assisted travel in advance with their train operator to minimise the chance of delays.
Alternatively, tickets will be valid for passengers to travel via the nearest step-free stations while the essential lift upgrade is taking place.
Scott Green, Network Rail Head of Stations and Passenger Experience in the North West, said: “This investment into the lift at Manchester Piccadilly station will greatly improve reliability for passengers.
“We understand the upgrade will be disruptive for people and we are working closely with our train operator colleagues to make everyone’s journey as easy as it can be during the work.
“I’d urge anyone planning to travel via platforms 13 or 14 during the project to allow extra time for their journey and to plan ahead.”
Stephen Brookes, Rail Policy Adviser for Disability Rights UK, added: “Disabled people have worked closely with Network Rail in advising on and seeking to minimise the impact of the closure of the lift facility at platforms 13/14 at Manchester Piccadilly station.
“We do recommend that disabled people share the news and information where possible. It is important that we all take extra time to arrive early at the station so that we can use the fully staffed replacement fixed platform stairlift facility provided in a timely way.”
The upgrades have been welcomed by major train operators whose services use Platforms 13 and 14, including Northern, TransPennine Express and East Midlands Railway (EMR).
Chris Jackson, Regional Director at Northern, said: “Our customers are at the heart of all we do and it’s fantastic to see improvements taking place at one of the key stations that helps to connect people across the north of England.
“While the work is carried out Northern, along with our partners at Network Rail and other train operators, will do everything we can to assist our customers to ensure that their journey is as smooth as possible.
“We really appreciate our customers’ patience and understanding during the work and encourage them to plan ahead, check before they travel and leave a little extra time for journeys while the lifts are being upgraded.”
