ticket machines

Northern implements new ticket vending machine project

Northern has installed 621 new ticket machines on its network as part of its modernisation plan.

The machines will provide a range of different fares, including discounts and cheaper alternatives and complement other ticket buying methods such as the Northern website and mobile app.

The scheme, costing around £17 million, has now seen 420 locations receive the ticket vending machines.

Mark Powles, Commercial and Customer Director at Northern, said: “Our new machines provide more options for customers and have greatly improved facilities for our customers, particularly at unstaffed stations.

“The full touchscreen design is modern and intuitive and has a number of features which means it is accessible for disabled customers too.”

“Northern plans to transform and digitise the way our customers pay for fares; this includes adding more TVMs across our networks and we have introduced Smart season tickets which can be renewed online any time or at our upgraded ticket machines.

“We encourage everyone travelling by train to buy their ticket before they board as this not only saves and time and money but is a legal requirement where facilities to do so such as open ticket offices and ticket vending machines exist.”

Mark added: “The TVMs are a key part of a larger improvement programme which is transforming rail travel for our customers.

“We are working hard to make sure our stations are safe, accessible and welcoming places for customers and even small changes – like installing more TVMs – can make a big difference.

“Our A Better Way to Go campaign demonstrates the hard work that has taken place as we continue to transform rail travel in the north and I’d like to thank everyone who has been involved.”

Transforming Track Maintenance & Safety

RTM APR/MAY 21

Transforming Track Maintenance & Safety

Delve into the rich range of contributions in our April/May 2021 edition of RTM, covering everything from automated video technology on trains to detect lineside obstructions and risks to the plans for Northern Powerhouse Rail (NPR) and hear from the team behind the new Piccadilly line tube stock

Videos...

View all videos
RTM365 Online Festival, Equality, Diversity & Inclusion

RTM365 Online Festival

Equality, Diversity & Inclusion
16th June 2021

On the 16th June, RTM365 will bring together industry leaders to share their knowledge on how to start attracting a diverse workforce, 

how driving cultural change within your organisation can help develop and retain new skills,

the investment in creating a rail network accessible for all and

how to ensure your business meets EDI standards in procurement to win new business. 

Podcast

The Green Rail Revolution

Maria Machancoses, Director of Midlands Connect discusses the importance of HS2 to the Midlands and the UK, their collaborative work with the Department for Transport, and how we need to embrace the railways again.

More articles...

View all