An efficient cleaning programme is already in place, but the extra uplift will see more than 9,400 further cleaning hours, allowing a dedicated team of Train Presentation Operatives at every TPE station and on each train when it reaches its destination. This enhancement represents a 70% upsurge on pre-Covid-19 cleaning.
As a result, 57 new positions are being created across the North in: Cleethorpes, Grimsby, Huddersfield, Hull, Liverpool, Manchester, Newcastle, Preston, Scunthorpe, Selby, Stalybridge, Sheffield and York. Applications for these roles are now open.
Along with the bringing in of extra staff, the enhanced programme will see an increase in overnight cleaning plus extended cleaning hours at all TPE stations. Toilet attendants will also be introduced at larger stations including Huddersfield, Hull and Manchester Airport.
With the cleaning programme in place, social distancing on trains and in stations, plus ‘We’re Good to Go’ accreditation from Visit Britain, TPE says passengers can feel safe when travelling.
Kathryn O’Brien, Customer Experience Director for TransPennine Express commented: “We are thrilled to announce the creation of nearly 60 new jobs plus an additional £1.7million investment in providing further protection for customers across the North.
“Since the start of the pandemic, our team has been working tremendously hard to keep people safe with increased cleaning in place onboard trains and at stations and a real focus on common touchpoints like handrails, door buttons and ticket vending machines. This added investment will allow us to enhance the level of cleaning we provide giving those travelling on our services extra peace of mind.”
Emma Teale, Customer Experience Manager for TransPennine Express said: “We are looking for customer-focused people to join our team from across the communities we operate in, so if you are great at providing excellent customer service and take pride in your work then we would love to work with you.”