Focusing on the latest developments, innovations, and policy impacts in the UK rail industry, with a particular emphasis on sustainability, infrastructure upgrades, and future technological advancements.
Northern Celebrates Record Customer Satisfaction Scores Amid Ongoing Improvements
Train operator Northern has reported its strongest customer experience results to date, with new figures showing passengers are feeling significantly...
jonathand@cogn… Fri, 12/19/2025 - 08:54Charting a bold future for ScotRail at TransCityRail Scotland
Mark Ilderton, Service Delivery Director at ScotRail, delivered a compelling keynote speech at the very first TransCityRail Scotland, outlining a...
Dan Benn Thu, 10/09/2025 - 18:12New Rail Videos Reveal Exactly Why Your Train Is Delayed—And What to Do Next!
Passengers on the North West route in the North West & Central region can now access real-time disruption videos that explain what’s happening, how...
jonathand@cogn… Tue, 08/12/2025 - 09:26From ticket office to customer experience boss: Meet TPE’s newest director
TransPennine Express has appointed Andrew McClements as its new customer experience and transformation director.
He will lead TransPennine Express...
jonathand@cogn… Wed, 01/08/2025 - 08:35Passengers are Loving Lumo!
The Customer Insight Survey, carried out earlier this year by Lumo, analysed views and experiences of those travelling on the Tyneside-based operator...
jonathand@cogn… Mon, 05/13/2024 - 10:05Greater Anglia’s accessibility boosting tech
Greater Anglia is improving the passenger experience across its network as it responds to customer feedback about response times and connectivity...
Elliot Griffiths Tue, 12/13/2022 - 09:24East Midlands Railway’s new service could encourage emulation within the industry
East Midlands Railway have announced a new SMS alert service that will cater to customers whom have little to no access of mobile data functions. The...
Elliot Griffiths Fri, 05/13/2022 - 09:01Chiltern Railways provide extra seats on commuter services
Subscribe to Customer Satisfaction
Chiltern Railways announce they will be adding a further 2,200 seats to its services every week by lengthening key services.
Customer numbers have...
Connor Fairhurst Wed, 10/20/2021 - 10:26
RTM Issue 149
A very light revolution: How Coventry is changing the game in connectivity
TransCityRail
Scotland \ 04.06.26
Mids \ 09.07.26
South \ 15.10.26
North \ 05.11.26
TransCityRail is a series of regional, interactive and insightful events across the country bringing together leaders, collaborators, problem solvers and innovators in a creative and invigorating way.
This series of events supports and informs the whole of the rail industry and connects suppliers with buyers, specifiers, leaders and decision-makers looking to procure a wide variety of innovative products and services for their region.
