Latest Rail News

06.09.18

Go-Ahead blames timetable fiasco on ‘industry failure’ as firm set to pay out millions

The operator of Southern and Thameslink has revealed it expects to pay out “millions” in compensation to passengers affected by its May timetable chaos.

The Go-Ahead Group said it is contacting tens of thousands of affected customers in regards to compensation. The company claims that it has contacted 30,000 customers since the beginning of last week alone.

Despite the high pay-outs, profit before tax for the transport provider rose by 6.5% to £145.7m in the year to June 30. However, the company may yet still face a penalty from the DfT following the timetable disruption for reportedly breaching its contractual targets.

David Brown, Go-Ahead’s chief executive, told the Press Association that he blamed a “systemic industry failure” for the disastrous timetable chaos, adding that he would challenge any penalties from the DfT because they allegedly only received timetable changes from Network Rail weeks before their implementation.

The firm’s Thameslink and Great Northern services saw eight weeks of chaos and were two of the worst affected by the timetable disruption.

Its Southeastern franchise contract expires in March and has been put out to tender, however it is still on the shortlist of bidders.

A report from the ORR into the timetable chaos is due to be published on 20 September.

Top image: wcjohnston 

 

Enjoying RTM? Subscribe here to receive our weekly news updates or click here to receive a copy of the magazine!

Comments

There are no comments. Why not be the first?

Add your comment

 

related

Rail industry Focus

View all News

Comment

The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >

'the sleepers' blog

Apprentice to Co-leading the Rail Sector Deal

05/06/2019Apprentice to Co-leading the Rail Sector Deal

In a series of Q&A’s with key speakers on the run up to TransCityRail Midlands, we caught up with TransCityRail panellist and Amey’s commercial account director, Anna Delvecchio, for her insight into what the Rail Sector Deal mea... more >
read more blog posts from 'the sleeper' >

Interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

By Ewan Quayle, Rail Technology Magazine Reporter Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that ... more >
Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

24/06/2019Malcolm Holmes, executive director of West Midlands Rail Executive, announced as TCR Midlands speaker in Birmingham

Ahead of his appearance, Malcolm Holmes spoke with Rail Technology Magazine about what key leaders in the industry were doing to improve rail in the Midlands. He said: “It’s very... more >