Latest Rail News

02.02.15

Modernisation of LU continues

TfL has announced that from today South Wimbledon and Queensway stations will operate without ticket windows, as part of controversial plans to ‘modernise’ the Underground. 

The stations will see changes to the layout of their ticket halls and ‘improvements’ to ticket machines so they are easier to use and allow many more transactions, some of which are currently only possible at ticket offices. 

As part of the phased programme, TfL said that, station by station, staff will now move to ticket halls, gate lines and platforms to offer assistance to customers where it is “needed most”. 

Before the latest editions to the programme, Cannon Street, Embankment, Regent’s Park, Tottenham Court Road and Wood Lane were operating without ticket windows. Between now and April 2016 it is expected that all of London Underground’s remaining stations will be transformed. 

However, the move has not come without concerns being raised. Mick Cash, general secretary of the very vocal RMT union, said: “Today is the day when ‎mayor Boris Johnson not only rips up his promise to Londoners to retain ticket offices but also rips up the safety rule book and kicks off a closure and de-staffing programme that will turn the tube into a criminals' paradise. 

Cash added that the union will continue to work with the community to stop a programme that “takes out a thousand jobs and every single ticket office and all industrial and political options remain at our disposal”. 

But TfL claims that the plans will save will save £50m per year, and £270m in total up to 2020-2021 alone. It added that these are net savings and take into account “one off” implementation costs and voluntary redundancies. 

Nick Brown, LU’s chief operating officer, added that throughout this year, passengers will see further improvements at stations, including more staff in ticket halls, on gate lines and platforms, where they can offer the best possible assistance. 

Tell us what you think – have your say below or email opinion@railtechnologymagazine.com 

Comments

There are no comments. Why not be the first?

Add your comment

 

related

Rail industry Focus

View all News

Comment

The challenge of completing Crossrail

05/07/2019The challenge of completing Crossrail

With a new plan now in place to deliver Crossrail, Hedley Ayres, National Audit Office manager, major projects and programmes, takes a look at ho... more >
Preparing the industry to deliver trains for the future

04/07/2019Preparing the industry to deliver trains for the future

The move to decarbonise the rail network involves shifting to cleaner modes of traction by 2050. David Clarke, technical director at the Railway ... more >

'the sleepers' blog

On the right track, Sulzer is awarded RISAS accreditation for Nottingham Service Centre

29/06/2020On the right track, Sulzer is awarded RISAS accreditation for Nottingham Service Centre

Following an independent audit, Sulzer’s Nottingham Service Centre has been accepted as part of the rail industry supplier approval scheme (RISAS). The accreditation reinforces the high-quality standards that are maintained by Sulzer’s... more >
read more blog posts from 'the sleeper' >

Interviews

Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

24/06/2019Andrew Haines, CE of Network Rail, tells BBC News his organisation could issue future rail franchises

Andrew Haines, the Chief Executive of Network Rail, has told the Today programme on Radio 4's BBC’s flagship news programme that he would not rule out his organisation issuing future r... more >
Advancing the rail industry with management degree apprenticeships

08/05/2019Advancing the rail industry with management degree apprenticeships

In answering the pressing questions of how current and future generations of managers can provide solutions to high-profile infrastructure projects across the UK, Pearson Business School, part of... more >