Latest Rail News

29.01.14

TfL to introduce ‘click and collect’ services

Passengers on the Tube will soon be able to collect their shopping on the way home, as TfL enters into a partnership with food and parcel companies to install pick-up points at stations.

The announcement follows ‘click and collect’ trials at six station car parks with Asda over six months. TfL is now in discussion to expand this service, where customers can place orders online and pick up their shopping at Tube stations.

Subject to final testing, Tesco and Waitrose will also install services at up to six stations each this year, and InPost will install lockers for parcel delivery at three stations.

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Mike Brown, managing director of London Underground, said: “Over 11 million journeys take place on our public transport network each day and there is a fantastic opportunity for us to work with commercial partners to deliver products and services that our customers want, and as a result also grow revenues that we then reinvest in improving the transport network. The primary role of our stations must always be travel and we will never compromise that, but there is much more we can and will be doing to improve and modernise our stations to ensure they meet the wider needs of our busy customers.”

Graeme Craig, director of commercial development at TfL, said: “We are delighted to be working with so many retailers to bring the services they provide to our customers as they travel around London. The trial with Asda has proven very successful and we look forward to establishing new partnerships and developing new concepts with other retailers.”

Andrew Yaxley, Tesco managing director for London, said: “Our customers really enjoy the convenience of Click & Collect because it makes shopping so much easier. The additional TfL pick-up locations will give even greater flexibility to our customers because they will have more options to collect their shopping at a time and location that’s most convenient to them.”

Robin Phillips, Waitrose director, ecommerce, said: “Giving our customers as many ways as possible to buy and collect their groceries on the move is key to building on the phenomenal growth seen at Waitrose.com. Collection lockers will unlock the potential to reach customers in locations where we don’t have a shop and which are very convenient, such as on the way home from work or the school run. More and more people are adding an online shopping mission to their way of buying from Waitrose and we will continue to invest in making sure that we give them what they want, when they want it.”

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