15.01.14
Better retail for Greater Anglia passengers
Greater Anglia is introducing a new retail strategy for its stations, to meet rising passenger expectations.
The strategy aims to secure better product ranges, longer operating hours and an improved environment at retail outlets in the TOC’s managed stations, as well as better agreements with businesses that offer greater security and more incentives to invest.
Future retail development will depend on the number of people using each station.
Ruud Haket, managing director for Abellio Greater Anglia said: “We are committed to improving the station retailing facilities for our customers. Research shows travellers are looking for high quality, convenient services at stations. Our new strategy is designed both to enhance the range, quality and availability of services at stations, but also to provide better contracts for tenants which give them greater incentives to invest in their business and be more successful as a result.
“As well as aiming to increase customer satisfaction with stations and a better framework for tenants, the development of our plans should support the local economy, providing opportunities for local businesses.”
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Image c. Joshua Brown