Latest Rail News

18.04.12

Customer service training launch for Greater Anglia

GreaterAngliahas launched a new training programme for managers and customer service staff in the region, to be completed ahead of the summer’s London Olympics.

The ‘Inspire’ programme is being rolled out across the company in two phases. The first will see over 600 key frontline staff participate in the interactive approach to help them identify and share best practice.

The second phase will take place in the autumn when a further 1,600 employees, including operational staff and staff from other areas of the business, will participate.

Inspire has been developed with training provider train4change.

Andrew Goodrum, Greater Anglia’s customer services director, said: “Since the Greater Anglia franchise began, we have been concentrating our efforts on improving the customer experience; one important element of this is to give our staff additional training, enabling them to provide the best service possible for the over two million passengers a week using our services in London and the East Anglia region.

“Working closely with train4change we are well underway in implementing this comprehensive customer service training programme across the company.”

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