Transport for Wales train

Transport for Wales launch new app for passengers on its network

Transport for Wales (TfW) is set to launch its new smartphone app which will provide enhanced features and a bilingual service.

The new app will give customers quicker and easier access to up-to-date information and will allow tickets to be bought more easily.

Passengers using the TfW app will be able to manage tickets from their phone and track their journey in real-time.

Key travel information will also be available to passengers ahead of their journey.

This will ensure passengers can be up to date on what time they will arrive at their destination and what facilities will be available on their journey.

The old TfW app is set to be retired from customer use following the introduction of the new app.

Tickets sorted on the old app however will be available to use until 6th March 2022.

Website customers with an existing ‘my account’ will also be required to open a new account.

Dave Williams, TfW’s IT and Digital Services Director spoke on how the app will allow TfW provide a better service for passengers.

Mr Williams said: “The new smartphone app marks a significant step forward in the service we provide to customers.

“More people than ever are using our app to buy tickets and access up-to-the-minute journey information.

“This latest step now adds in a bilingual service for the first time and makes it easier to use its key features.

“This is just one step we’re making ahead of the eventual rollout of an integrated public transport app.

“[This] will provide journey information and tickets for rail and bus services across Wales.”


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