Fares, rail policy and DfT news

Almost 1.5 million eTickets sold six months after introduction

Almost 1.5 million eTickets sold six months after introduction

27.03.17: Newly released figures of eTicket sales have shown that over one million have been sold since the modern system was first implemented last year. The eTicket scheme, which was first offered to customers by Virgin Trains West Coast in August...

Overcoming the challenges of e-ticketing

Overcoming the challenges of e-ticketing

23.03.17: Justin Stenner, head of technology for Heathrow Express, considers the  benefits and drawbacks of implementing e-ticketing on rail services. Setting up e-ticketing should be easy – right? Make an app, get users to sign up, job do...

Forgetful passengers to be refunded railcard penalties

Forgetful passengers to be refunded railcard penalties

22.03.17: A new scheme will allow passengers who are charged extra for travelling without a railcard to claim their money back at least once per year, effective immediately, the Rail Delivery Group (RDG) has announced. Passengers carrying a railcard...

Automatic compensation to be rolled out on Northern, TPE and East Anglia shortly

Automatic compensation to be rolled out on Northern, TPE and East Anglia shortly

21.03.17: Several franchises have made commitments to the DfT to pay automatic compensation to customers in some way this year, the department has told an influential group of MPs. Addressing the Transport Select Committee inquiry about rail compensa...

Pioneering scheme equips Edinburgh Airport to sell London rail tickets

Pioneering scheme equips Edinburgh Airport to sell London rail tickets

20.03.17: Passengers travelling from Edinburgh to London’s airports will for the first time be able to purchase their express rail tickets into the capital from ticket agents in Scotland. The idea has been brought in to encourage passengers to...

Grayling puts backing behind TfN sub-national proposal

Grayling puts backing behind TfN sub-national proposal

17.03.17: Transport secretary Chris Grayling has this week formally welcomed and supported Transport for the North’s (TfN’s) proposal to become England’s first sub-national transport body. Should the proposal be successful, it would...

Closing the gap between services, infrastructure and consumers

Closing the gap between services, infrastructure and consumers

16.03.17: Selina Sargent writing on behalf of Nutshell Apps explains how the company’s technology is driving innovation by putting the power of change in the hands of those who need it. Speed, reliability and convenience. These company values r...

Smart and integrated ticketing in the north

Smart and integrated ticketing in the north

14.03.17: John Henkel, executive sponsor for the Smart North programme, looks at the economic case for smart ticketing in the north. The economy of the UK is unbalanced, with London and the south east outperforming the rest of the country.  ...

Transforming ticketing in the West Midlands

Transforming ticketing in the West Midlands

10.03.17: Smart ticketing on rail services in the West Midlands are building up a head of steam, writes Matt Lewis, head of Swift at Transport for West Midlands (TfWM). Smart technology, using the ITSO interoperability standard, has been in use in th...

‘Crucial turning point’ means we don’t have long to embrace change, RDG chair warns

‘Crucial turning point’ means we don’t have long to embrace change, RDG chair warns

28.02.17: The rail industry in the UK finds itself at a “crucial turning point” and must push and lead change to positively transform the train network, a leading industry figure will announce at a key note speech later today. Chairman of...

Watchdog calls for end to ‘unlawful’ TOC compensation schemes

Watchdog calls for end to ‘unlawful’ TOC compensation schemes

27.02.17: Customer service watchdog Which? has penned a letter to train operators urging them to address their failures in reimbursing customers, and stop breaking consumer law by using “industry-wide terms and conditions as a smokescreen to stop co...

Rail recommendations due in spring for north’s Strategic Transport Plan

Rail recommendations due in spring for north’s Strategic Transport Plan

22.02.17: Transport for the North’s (TfN’s) major rail and roads reports are due to be published in late spring, and will inform its work to create England’s first pan-regional Strategic Transport Plan that will seek to unify local autho...

TOCs urged to refund passengers as 20% missing out on best tickets

TOCs urged to refund passengers as 20% missing out on best tickets

14.02.17: TOCs are being urged to refund passengers after a mystery shopper experiment conducted by the rail regulator found that 20% of buyers either selected a more expensive ticket than necessary or put themselves at risk of a penalty fare when using a...

Rail industry agrees to trial most ‘radical’ fares overhaul in 30 years

Rail industry agrees to trial most ‘radical’ fares overhaul in 30 years

01.02.17: Rail companies are set to make it easier for customers to find cheaper train fares in the most radical overhaul of the fares system since the 1980s. First outlined by the DfT last year, the agreement means passengers on trains between Londo...

Rail travel in Britain continues to see long-term boom

Rail travel in Britain continues to see long-term boom

27.01.17: The number of passenger journeys on Great Britain’s railways increased by 5.1% last year, continuing rail’s long-term increase, new figures have revealed. The ORR’s new report on regional rail usage revealed that 1.464 bil...

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First Vivarail production train enters final build stage

23/02/2018First Vivarail production train enters final build stage

After a period of radio silence, Vivarail has announced that its long-awaited battery D-Train is in its final build stage and will be in passenger ... more >
Amey manager appointed as TfN’s permanent NPR director

23/02/2018Amey manager appointed as TfN’s permanent NPR director

Transport for the North (TfN) has announced the appointment of its new Northern Powerhouse Rail (NPR) director. Tim Wood has already successfull... more >
Array of Thameslink failures mean there are ‘critical tests looming’ for HS2

23/02/2018Array of Thameslink failures mean there are ‘critical tests looming’ for HS2

Despite its progress, the Thameslink Programme still faces substantial challenges that must be addressed to ensure successful delivery – an... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

Big Rail Diversity Challenge 2018: Exciting details announced

09/02/2018Big Rail Diversity Challenge 2018: Exciting details announced

The first details of this year’s Big Rail Diversity Challenge have been revealed and it’s safe to say the 2018 edition is set to be more thrilling than ever. Last year saw the RTM team attend the second edition in what is quickly becoming Women in Rail’s flagship event, where teams with a 50/50 gender split compete in a ... more >
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NCHSR: The possibilities are limitless

06/02/2018NCHSR: The possibilities are limitless

The National College for High Speed Rail (NCHSR) has been gifted with a brand-new lab dedicated to surveying and scanning technologies designed t... more >
Keeping Britain's railway on track

06/02/2018Keeping Britain's railway on track

Mick Whelan, general secretary of ASLEF, the train drivers’ union, argues investment in track maintenance and rail infrastructure is fundam... more >
The Intelligent Infrastructure approach

06/02/2018The Intelligent Infrastructure approach

Network Rail is seeking to improve asset management whilst cutting down on expenditure by implementing a new Intelligent Infrastructure programme... more >
Project Aura: Changing the game

02/02/2018Project Aura: Changing the game

Paul Boyle, head of ERTMS at Virgin Trains East Coast (VTEC), describes how Project Aura has been revolutionising training across the organisatio... more >

rail industry focus

  • 08/12/2017A game changer for Midland Metro

    The West Midlands Combined Authority (WMCA) updates RTM’s Luana Salles on the latest projects taking place across the growing Midland Metro...
  • 09/11/2017Testing tomorrow's technology today

    David Brazier, site manager and area sales manager for the UK & Ireland at OMICRON electronics, tells RTM’s Luana Salles about the major...
  • 09/11/2017What next for safety?

    As rail businesses edge towards their target of zero injuries, improving safety performance can plateau. Amey’s sector director for rail, Lee...
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interviews

Transforming travel in the north west

06/02/2018Transforming travel in the north west

RTM’s Josh Mines talks to Robin Davis, head of new trains at TransPennine Express (TPE), about the huge rolling stock change journey the co... more >