Fares, rail policy and DfT news

South East Flexible Ticketing programme soars millions over budget

South East Flexible Ticketing programme soars millions over budget

20.04.17: The South East Flexible Ticketing Programme (SEFT) has gone millions over budget and has failed to hit a number of its original key targets, a review of the programme conducted by the National Audit Office (NAO) has found. Originally, the p...

Many Southern passengers still unaware of compensation schemes

Many Southern passengers still unaware of compensation schemes

07.04.17: Concern has been raised that many Southern Rail commuters are still unaware of the compensation they are owed due to missed or delayed services on the operator’s trains, a survey released by Transport Focus (TF) has today stated. TF a...

International Standard for Collaborative Working in Business launched

International Standard for Collaborative Working in Business launched

31.03.17: A new International Standard for Collaborative Business relationships was launched this week at the Shard, as the Institute for Collaborative Working (ICW) alongside the Warwick Business School and British Standards Institute (BSI) made the anno...

Whitehall dismisses plans for further rail devolution to Wales

Whitehall dismisses plans for further rail devolution to Wales

31.03.17: Central government has rejected plans for further devolution of rail powers and responsibilities to Wales, the Welsh Affairs Committee has today confirmed. In January, Welsh MPs submitted a request for devolution to the region as it cited a...

ORR: Rail fares rise below inflation for second successive year

ORR: Rail fares rise below inflation for second successive year

30.03.17: Rail fares have risen below inflation for the second year in a row, new statistics released by the Office of Rail and Road (ORR) have today revealed. The news follows a radical overhaul of ticketing that was introduced at the start of Febru...

Almost 1.5 million eTickets sold six months after introduction

Almost 1.5 million eTickets sold six months after introduction

27.03.17: Newly released figures of eTicket sales have shown that over one million have been sold since the modern system was first implemented last year. The eTicket scheme, which was first offered to customers by Virgin Trains West Coast in August...

Overcoming the challenges of e-ticketing

Overcoming the challenges of e-ticketing

23.03.17: Justin Stenner, head of technology for Heathrow Express, considers the  benefits and drawbacks of implementing e-ticketing on rail services. Setting up e-ticketing should be easy – right? Make an app, get users to sign up, job do...

Forgetful passengers to be refunded railcard penalties

Forgetful passengers to be refunded railcard penalties

22.03.17: A new scheme will allow passengers who are charged extra for travelling without a railcard to claim their money back at least once per year, effective immediately, the Rail Delivery Group (RDG) has announced. Passengers carrying a railcard...

Automatic compensation to be rolled out on Northern, TPE and East Anglia shortly

Automatic compensation to be rolled out on Northern, TPE and East Anglia shortly

21.03.17: Several franchises have made commitments to the DfT to pay automatic compensation to customers in some way this year, the department has told an influential group of MPs. Addressing the Transport Select Committee inquiry about rail compensa...

Pioneering scheme equips Edinburgh Airport to sell London rail tickets

Pioneering scheme equips Edinburgh Airport to sell London rail tickets

20.03.17: Passengers travelling from Edinburgh to London’s airports will for the first time be able to purchase their express rail tickets into the capital from ticket agents in Scotland. The idea has been brought in to encourage passengers to...

Grayling puts backing behind TfN sub-national proposal

Grayling puts backing behind TfN sub-national proposal

17.03.17: Transport secretary Chris Grayling has this week formally welcomed and supported Transport for the North’s (TfN’s) proposal to become England’s first sub-national transport body. Should the proposal be successful, it would...

Closing the gap between services, infrastructure and consumers

Closing the gap between services, infrastructure and consumers

16.03.17: Selina Sargent writing on behalf of Nutshell Apps explains how the company’s technology is driving innovation by putting the power of change in the hands of those who need it. Speed, reliability and convenience. These company values r...

Smart and integrated ticketing in the north

Smart and integrated ticketing in the north

14.03.17: John Henkel, executive sponsor for the Smart North programme, looks at the economic case for smart ticketing in the north. The economy of the UK is unbalanced, with London and the south east outperforming the rest of the country.  ...

Transforming ticketing in the West Midlands

Transforming ticketing in the West Midlands

10.03.17: Smart ticketing on rail services in the West Midlands are building up a head of steam, writes Matt Lewis, head of Swift at Transport for West Midlands (TfWM). Smart technology, using the ITSO interoperability standard, has been in use in th...

‘Crucial turning point’ means we don’t have long to embrace change, RDG chair warns

‘Crucial turning point’ means we don’t have long to embrace change, RDG chair warns

28.02.17: The rail industry in the UK finds itself at a “crucial turning point” and must push and lead change to positively transform the train network, a leading industry figure will announce at a key note speech later today. Chairman of...

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Crossrail unveils striking ceiling images at Farringdon and Liverpool Street stations

24/04/2017Crossrail unveils striking ceiling images at Farringdon and Liverpool Street stations

Crossrail has this week completed work on the architectural ceilings at the Farringdon and Liverpool Street Elizabeth Line stations and released ... more >
London Midland launches new Motion entertainment service on trains

24/04/2017London Midland launches new Motion entertainment service on trains

London Midland has today launched a service that provides customers with an entertainment package featuring films, TV programmes, games and magaz... more >
Northern to run less than half its services during Friday’s RMT strike

24/04/2017Northern to run less than half its services during Friday’s RMT strike

Northern has announced its reduced timetable in preparation for industrial action that is set to go ahead this Friday, saying that 55 of its rout... more >

editor's comment

08/03/2017A celebration of rail achievement

Welcome to this special UK Rail Industry Awards (UKRIA) review issue of RTM. The fourth edition of the prestigious awards took place on 9 February at London’s Battersea Evolution and, once again, was a huge success.  With over 1,100 rail decision-makers in attendance, the black-tie event was a great place for networking and celebrating the success of the rail industry in the last 12 months. To see who won at this year’s... read more >

last word

Reasons to be cheerful

Reasons to be cheerful

Ahead of the major imminent reforms to the apprenticeship system, Simon Rennie, general manager of the National Training Academy for Rail, outlines the industry’s reasons to be positive abo... more > more last word articles >

'the sleepers' daily blog

Digital service to reunite passengers with lost valuables trialled in Wales

11/04/2017Digital service to reunite passengers with lost valuables trialled in Wales

Customers pulling their hair out at constantly leaving their valuables on the train may be in luck, as an innovative new system may help them track down their possessions. The system, FindMyLost, is a digital service which allows passengers and railway staff who find an item to put it online with a description, along with a photo and deta... more >
read more blog posts from 'the sleeper' >

comment

Overcoming the challenges of e-ticketing

23/03/2017Overcoming the challenges of e-ticketing

Justin Stenner, head of technology for Heathrow Express, considers the  benefits and drawbacks of implementing e-ticketing on rail services.... more >
Breathing life back into the Connaught Tunnel

23/03/2017Breathing life back into the Connaught Tunnel

Linda Miller, former Crossrail project manager, Connaught Tunnel, reflects on the challenges of widening and deepening the vital Victorian tunnel... more >
The case for rail integration

23/03/2017The case for rail integration

Jeremy Long, CEO of European Business at MTR Corporation, reflects on how stronger integration of train and track could benefit major rail infras... more >
Getting fire testing standards right

23/03/2017Getting fire testing standards right

Richard Nowell, rolling stock engineer at the RSSB, discusses the ‘EN 45545-2 Fire testing of materials and components for trains’, a... more >

rail industry focus

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interviews

Intertrain: ready for the future

23/02/2017Intertrain: ready for the future

RTM recently attended Intertrain’s ‘Driving for Success’ event in Doncaster, where leaders from major players such as Carillion... more >