Fares, rail policy and DfT news

Grayling puts backing behind TfN sub-national proposal

Grayling puts backing behind TfN sub-national proposal

17.03.17: Transport secretary Chris Grayling has this week formally welcomed and supported Transport for the North’s (TfN’s) proposal to become England’s first sub-national transport body. Should the proposal be successful, it would...

Closing the gap between services, infrastructure and consumers

Closing the gap between services, infrastructure and consumers

16.03.17: Selina Sargent writing on behalf of Nutshell Apps explains how the company’s technology is driving innovation by putting the power of change in the hands of those who need it. Speed, reliability and convenience. These company values r...

Smart and integrated ticketing in the north

Smart and integrated ticketing in the north

14.03.17: John Henkel, executive sponsor for the Smart North programme, looks at the economic case for smart ticketing in the north. The economy of the UK is unbalanced, with London and the south east outperforming the rest of the country.  ...

Transforming ticketing in the West Midlands

Transforming ticketing in the West Midlands

10.03.17: Smart ticketing on rail services in the West Midlands are building up a head of steam, writes Matt Lewis, head of Swift at Transport for West Midlands (TfWM). Smart technology, using the ITSO interoperability standard, has been in use in th...

‘Crucial turning point’ means we don’t have long to embrace change, RDG chair warns

‘Crucial turning point’ means we don’t have long to embrace change, RDG chair warns

28.02.17: The rail industry in the UK finds itself at a “crucial turning point” and must push and lead change to positively transform the train network, a leading industry figure will announce at a key note speech later today. Chairman of...

Watchdog calls for end to ‘unlawful’ TOC compensation schemes

Watchdog calls for end to ‘unlawful’ TOC compensation schemes

27.02.17: Customer service watchdog Which? has penned a letter to train operators urging them to address their failures in reimbursing customers, and stop breaking consumer law by using “industry-wide terms and conditions as a smokescreen to stop co...

Rail recommendations due in spring for north’s Strategic Transport Plan

Rail recommendations due in spring for north’s Strategic Transport Plan

22.02.17: Transport for the North’s (TfN’s) major rail and roads reports are due to be published in late spring, and will inform its work to create England’s first pan-regional Strategic Transport Plan that will seek to unify local autho...

TOCs urged to refund passengers as 20% missing out on best tickets

TOCs urged to refund passengers as 20% missing out on best tickets

14.02.17: TOCs are being urged to refund passengers after a mystery shopper experiment conducted by the rail regulator found that 20% of buyers either selected a more expensive ticket than necessary or put themselves at risk of a penalty fare when using a...

Rail industry agrees to trial most ‘radical’ fares overhaul in 30 years

Rail industry agrees to trial most ‘radical’ fares overhaul in 30 years

01.02.17: Rail companies are set to make it easier for customers to find cheaper train fares in the most radical overhaul of the fares system since the 1980s. First outlined by the DfT last year, the agreement means passengers on trains between Londo...

Rail travel in Britain continues to see long-term boom

Rail travel in Britain continues to see long-term boom

27.01.17: The number of passenger journeys on Great Britain’s railways increased by 5.1% last year, continuing rail’s long-term increase, new figures have revealed. The ORR’s new report on regional rail usage revealed that 1.464 bil...

Ensuring a fair compensation deal

Ensuring a fair compensation deal

24.01.17: Anthony Smith, chief executive of Transport Focus, on the importance of delivering fair compensation to passengers. What makes a passenger feel that they are getting a fair deal from their train company? Our research shows that the absolute...

GTR apologises after Southern passengers wrongly denied compensation

GTR apologises after Southern passengers wrongly denied compensation

11.01.17: Southern passengers’ compensation applications for widespread delays on the network have been held back by computer errors, the operator’s parent company has admitted. Passengers told the Guardian that the company had rejected t...

Commuters protest for being ‘fleeced’ by steep rail fare hikes

Commuters protest for being ‘fleeced’ by steep rail fare hikes

03.01.17: Protests are taking place at rail stations around the country today (3 January) as the latest hike in rail fares comes into effect. Three campaign groups – Action for Rail, We Own It and Bring Back British Rail – are leading maj...

MPs launch Rail Ombudsman Bill following Southern disruption

MPs launch Rail Ombudsman Bill following Southern disruption

21.12.16: MPs have called for an Ombudsman to oversee the rail industry following the chaos on Southern Rail. Southern services have been severely delayed throughout the year, ultimately forcing it to cancel all trains last week because of an Aslef d...

ORR pushes for ‘next level’ compensation focus as some TOCs making minimal changes

ORR pushes for ‘next level’ compensation focus as some TOCs making minimal changes

20.12.16: Some TOCs have displayed more progress than others in making it easier for passengers to claim compensation for delays, the ORR has said – and all companies should now “move to the next level” by boosting the number of channels...

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Rail review: Grayling confirms no major changes until 2020

12/10/2018Rail review: Grayling confirms no major changes until 2020

Rail commuters could continue to face disruption until major changes are made to the rail franchising system in 2020, following the transport sec... more >
£15m Network Rail freight upgrade between Doncaster and Lincolnshire kicks off

12/10/2018£15m Network Rail freight upgrade between Doncaster and Lincolnshire kicks off

Work to upgrade the route between Doncaster and northern Lincolnshire has begun as Network Rail invests more than £15m in rail freight in t... more >
How will Crossrail 2 be paid for? Boss backs tax hike, says ‘we must make scheme more affordable’

12/10/2018How will Crossrail 2 be paid for? Boss backs tax hike, says ‘we must make scheme more affordable’

The managing director for Crossrail 2 has outlined the plans for cutting costs for Crossrail 2, stating that TfL “need to make it more affo... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

The East Coast franchise report tells us what we already knew: it was a bid set up to fail

18/09/2018The East Coast franchise report tells us what we already knew: it was a bid set up to fail

RTM's Jack Donnelly assesses what the Transport Committee's latest report on the VTEC franchise means for the industry as a whole “Even now, there is no concrete plan, nor timescales, for the interim operator of this franchise. From our inquiry, we cannot be sure, and cannot reassure passengers or public, that the arrangements ... more >
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Northern Powerhouse Rail: The need for change

18/09/2018Northern Powerhouse Rail: The need for change

Northern Powerhouse Rail (NPR) will be transformational for the north – it will change the way people live, work, and play. It will rebalan... more >
Innovation through people and technology

18/09/2018Innovation through people and technology

Ian Prosser, HM chief inspector of railways and director of railway safety at the ORR, picks out the key industry challenges to focus on based on... more >
Why we all must mind the gap

18/09/2018Why we all must mind the gap

Clair Mowbray, chief executive of the National College for High Speed Rail (NCHSR), explains how we can all ensure the UK’s next generation... more >
3D printing: from virtual to real

11/09/20183D printing: from virtual to real

Like so many other technological advancements, 3D printing has moved from being the stuff of science fiction, through niche industrial applicatio... more >

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interviews

Going global: an interview with Network Rail’s Leevan Finney

29/08/2018Going global: an interview with Network Rail’s Leevan Finney

RTM’s Jack Donnelly sat down with one of the leading minds behind Network Rail’s most advanced and innovative rail maintenance techno... more >