Fares, rail policy and DfT news

Closing the gap between services, infrastructure and consumers

Closing the gap between services, infrastructure and consumers

16.03.17: Selina Sargent writing on behalf of Nutshell Apps explains how the company’s technology is driving innovation by putting the power of change in the hands of those who need it. Speed, reliability and convenience. These company values r...

Smart and integrated ticketing in the north

Smart and integrated ticketing in the north

14.03.17: John Henkel, executive sponsor for the Smart North programme, looks at the economic case for smart ticketing in the north. The economy of the UK is unbalanced, with London and the south east outperforming the rest of the country.  ...

Transforming ticketing in the West Midlands

Transforming ticketing in the West Midlands

10.03.17: Smart ticketing on rail services in the West Midlands are building up a head of steam, writes Matt Lewis, head of Swift at Transport for West Midlands (TfWM). Smart technology, using the ITSO interoperability standard, has been in use in th...

‘Crucial turning point’ means we don’t have long to embrace change, RDG chair warns

‘Crucial turning point’ means we don’t have long to embrace change, RDG chair warns

28.02.17: The rail industry in the UK finds itself at a “crucial turning point” and must push and lead change to positively transform the train network, a leading industry figure will announce at a key note speech later today. Chairman of...

Watchdog calls for end to ‘unlawful’ TOC compensation schemes

Watchdog calls for end to ‘unlawful’ TOC compensation schemes

27.02.17: Customer service watchdog Which? has penned a letter to train operators urging them to address their failures in reimbursing customers, and stop breaking consumer law by using “industry-wide terms and conditions as a smokescreen to stop co...

Rail recommendations due in spring for north’s Strategic Transport Plan

Rail recommendations due in spring for north’s Strategic Transport Plan

22.02.17: Transport for the North’s (TfN’s) major rail and roads reports are due to be published in late spring, and will inform its work to create England’s first pan-regional Strategic Transport Plan that will seek to unify local autho...

TOCs urged to refund passengers as 20% missing out on best tickets

TOCs urged to refund passengers as 20% missing out on best tickets

14.02.17: TOCs are being urged to refund passengers after a mystery shopper experiment conducted by the rail regulator found that 20% of buyers either selected a more expensive ticket than necessary or put themselves at risk of a penalty fare when using a...

Rail industry agrees to trial most ‘radical’ fares overhaul in 30 years

Rail industry agrees to trial most ‘radical’ fares overhaul in 30 years

01.02.17: Rail companies are set to make it easier for customers to find cheaper train fares in the most radical overhaul of the fares system since the 1980s. First outlined by the DfT last year, the agreement means passengers on trains between Londo...

Rail travel in Britain continues to see long-term boom

Rail travel in Britain continues to see long-term boom

27.01.17: The number of passenger journeys on Great Britain’s railways increased by 5.1% last year, continuing rail’s long-term increase, new figures have revealed. The ORR’s new report on regional rail usage revealed that 1.464 bil...

Ensuring a fair compensation deal

Ensuring a fair compensation deal

24.01.17: Anthony Smith, chief executive of Transport Focus, on the importance of delivering fair compensation to passengers. What makes a passenger feel that they are getting a fair deal from their train company? Our research shows that the absolute...

GTR apologises after Southern passengers wrongly denied compensation

GTR apologises after Southern passengers wrongly denied compensation

11.01.17: Southern passengers’ compensation applications for widespread delays on the network have been held back by computer errors, the operator’s parent company has admitted. Passengers told the Guardian that the company had rejected t...

Commuters protest for being ‘fleeced’ by steep rail fare hikes

Commuters protest for being ‘fleeced’ by steep rail fare hikes

03.01.17: Protests are taking place at rail stations around the country today (3 January) as the latest hike in rail fares comes into effect. Three campaign groups – Action for Rail, We Own It and Bring Back British Rail – are leading maj...

MPs launch Rail Ombudsman Bill following Southern disruption

MPs launch Rail Ombudsman Bill following Southern disruption

21.12.16: MPs have called for an Ombudsman to oversee the rail industry following the chaos on Southern Rail. Southern services have been severely delayed throughout the year, ultimately forcing it to cancel all trains last week because of an Aslef d...

ORR pushes for ‘next level’ compensation focus as some TOCs making minimal changes

ORR pushes for ‘next level’ compensation focus as some TOCs making minimal changes

20.12.16: Some TOCs have displayed more progress than others in making it easier for passengers to claim compensation for delays, the ORR has said – and all companies should now “move to the next level” by boosting the number of channels...

Plan to tackle complex ticketing system unveiled, but ‘wider reforms still needed’

Plan to tackle complex ticketing system unveiled, but ‘wider reforms still needed’

14.12.16: Buying train tickets will be made easier under a set of reforms promised today by the DfT, in partnership with the Rail Delivery Group (RDG). The action plan, developed in partnership with Transport Focus and consumer group Which?, commits...

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TfL and TfWM join forces in knowledge sharing deal

20/07/2018TfL and TfWM join forces in knowledge sharing deal

A landmark collaboration between two of the UK’s biggest regions has been signed to pave the way to improve rail transport between the area... more >
DfT pledges ‘tough action’ on GTR, contract breach review due this month

19/07/2018DfT pledges ‘tough action’ on GTR, contract breach review due this month

GTR could be at risk of losing control of its franchise as early as this month depending on the outcome of a “hard review” into wheth... more >
Higgins urges Grayling to make decision on Yorkshire HS2 parkway station

19/07/2018Higgins urges Grayling to make decision on Yorkshire HS2 parkway station

HS2 Ltd’s outgoing chairman, Sir David Higgins, has urged the government to make a decision on proposals to create a parkway station on the... more >

editor's comment

23/01/2018Out with the old...

Despite a few disappointing policy announcements, especially for the electrification aficionados amongst us, 2017 was, like Darren Caplan writes on page 20, a year generally marked by positive news for the rail industry. We polished off the iconic Ordsall Chord (p32), hit some solid milestones on Thameslink (p40), progressed on ambitious rolling stock orders (p16), and finally started moving forward on HS2 (p14) ‒ paving the way for a New Ye... read more >

last word

Encouraging youngsters to be safe on the railway

Encouraging youngsters to be safe on the railway

This summer, Arriva Group's CrossCountry and the Scout Association joined to launch a new partnership to promote rail safety among young people. Chris Leech MBE, business community manager at the... more > more last word articles >

'the sleepers' daily blog

HS2: collaborate to innovate

17/07/2018HS2: collaborate to innovate

Dr Chris Goodier and Dr Steve Yeomans, of Loughborough University’s Centre for Innovative and Collaborative Construction Engineering (CICE), talk about four new HS2 research projects which are set to challenge how we design, build and monitor high-speed rail projects. No one doubts that HS2 must provide a platform for innovation, bu... more >
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Elizabeth Line: a greener approach

17/07/2018Elizabeth Line: a greener approach

Howard Smith, operations director for TfL Rail and the Elizabeth Line, outlines the key features of the brand-new, eco-friendly Old Oak Common de... more >
iRail: investing in the future

17/07/2018iRail: investing in the future

The rail industry today faces many challenges, one of those being the skills gap in high- speed rail. However, events like iRail are doing their ... more >
HS2: collaborate to innovate

17/07/2018HS2: collaborate to innovate

Dr Chris Goodier and Dr Steve Yeomans, of Loughborough University’s Centre for Innovative and Collaborative Construction Engineering (CICE)... more >
Hydrogen trains: bringing the success story to the UK

17/07/2018Hydrogen trains: bringing the success story to the UK

Hydrogen-powered trains are already a reality in other rail networks in Europe. Now, working alongside Eversholt Rail, Alstom UK plans to bring t... more >

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interviews

Transforming travel in the north west

06/02/2018Transforming travel in the north west

RTM’s Josh Mines talks to Robin Davis, head of new trains at TransPennine Express (TPE), about the huge rolling stock change journey the co... more >