Fares, rail policy and DfT news

Supply chain raises concerns of Industrial Strategy delay

Supply chain raises concerns of Industrial Strategy delay

11.05.17: Senior members of the supply chain have raised concerns this week at Railtex that there could be delays to the Industrial Strategy, and that changing government priorities could force the important issue down the political agenda. Answering...

Virgin unveils new ticketing structure to save customers £7.1m a year

Virgin unveils new ticketing structure to save customers £7.1m a year

03.05.17: Virgin Trains has announced changes to its advanced ticketing prices that could lead to customers saving around £7.1m per year. Services on the East Coast will now allow customers to take advantage of cheaper advance fares on the day...

South East Flexible Ticketing programme soars millions over budget

South East Flexible Ticketing programme soars millions over budget

20.04.17: The South East Flexible Ticketing Programme (SEFT) has gone millions over budget and has failed to hit a number of its original key targets, a review of the programme conducted by the National Audit Office (NAO) has found. Originally, the p...

Many Southern passengers still unaware of compensation schemes

Many Southern passengers still unaware of compensation schemes

07.04.17: Concern has been raised that many Southern Rail commuters are still unaware of the compensation they are owed due to missed or delayed services on the operator’s trains, a survey released by Transport Focus (TF) has today stated. TF a...

International Standard for Collaborative Working in Business launched

International Standard for Collaborative Working in Business launched

31.03.17: A new International Standard for Collaborative Business relationships was launched this week at the Shard, as the Institute for Collaborative Working (ICW) alongside the Warwick Business School and British Standards Institute (BSI) made the anno...

Whitehall dismisses plans for further rail devolution to Wales

Whitehall dismisses plans for further rail devolution to Wales

31.03.17: Central government has rejected plans for further devolution of rail powers and responsibilities to Wales, the Welsh Affairs Committee has today confirmed. In January, Welsh MPs submitted a request for devolution to the region as it cited a...

ORR: Rail fares rise below inflation for second successive year

ORR: Rail fares rise below inflation for second successive year

30.03.17: Rail fares have risen below inflation for the second year in a row, new statistics released by the Office of Rail and Road (ORR) have today revealed. The news follows a radical overhaul of ticketing that was introduced at the start of Febru...

Almost 1.5 million eTickets sold six months after introduction

Almost 1.5 million eTickets sold six months after introduction

27.03.17: Newly released figures of eTicket sales have shown that over one million have been sold since the modern system was first implemented last year. The eTicket scheme, which was first offered to customers by Virgin Trains West Coast in August...

Overcoming the challenges of e-ticketing

Overcoming the challenges of e-ticketing

23.03.17: Justin Stenner, head of technology for Heathrow Express, considers the  benefits and drawbacks of implementing e-ticketing on rail services. Setting up e-ticketing should be easy – right? Make an app, get users to sign up, job do...

Forgetful passengers to be refunded railcard penalties

Forgetful passengers to be refunded railcard penalties

22.03.17: A new scheme will allow passengers who are charged extra for travelling without a railcard to claim their money back at least once per year, effective immediately, the Rail Delivery Group (RDG) has announced. Passengers carrying a railcard...

Automatic compensation to be rolled out on Northern, TPE and East Anglia shortly

Automatic compensation to be rolled out on Northern, TPE and East Anglia shortly

21.03.17: Several franchises have made commitments to the DfT to pay automatic compensation to customers in some way this year, the department has told an influential group of MPs. Addressing the Transport Select Committee inquiry about rail compensa...

Pioneering scheme equips Edinburgh Airport to sell London rail tickets

Pioneering scheme equips Edinburgh Airport to sell London rail tickets

20.03.17: Passengers travelling from Edinburgh to London’s airports will for the first time be able to purchase their express rail tickets into the capital from ticket agents in Scotland. The idea has been brought in to encourage passengers to...

Grayling puts backing behind TfN sub-national proposal

Grayling puts backing behind TfN sub-national proposal

17.03.17: Transport secretary Chris Grayling has this week formally welcomed and supported Transport for the North’s (TfN’s) proposal to become England’s first sub-national transport body. Should the proposal be successful, it would...

Closing the gap between services, infrastructure and consumers

Closing the gap between services, infrastructure and consumers

16.03.17: Selina Sargent writing on behalf of Nutshell Apps explains how the company’s technology is driving innovation by putting the power of change in the hands of those who need it. Speed, reliability and convenience. These company values r...

Smart and integrated ticketing in the north

Smart and integrated ticketing in the north

14.03.17: John Henkel, executive sponsor for the Smart North programme, looks at the economic case for smart ticketing in the north. The economy of the UK is unbalanced, with London and the south east outperforming the rest of the country.  ...

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Freight leaders call for immediate infrastructure investment after election

25/05/2017Freight leaders call for immediate infrastructure investment after election

A key organisation representing rail freight in the UK has today urged the main political parties to back up manifesto promises for freight with ... more >
RAIB calls for safety review after passenger died leaning out of carriage window

25/05/2017RAIB calls for safety review after passenger died leaning out of carriage window

Network Rail and operators have been told to improve their safety standards and data sharing after a passenger was killed last year when they stu... more >
National rail journey growth slows, as GTR serves 6 million fewer passengers

25/05/2017National rail journey growth slows, as GTR serves 6 million fewer passengers

Passenger journeys nationally last year saw its lowest year-on-year growth since 2009-10, as journeys only increased by 0.8%, according to new da... more >

editor's comment

08/05/2017All set for Railtex

As the rail industry prepares for the biggest UK rail show of the year, Railtex 2017, we have produced a specially expanded edition of RTM for you.  Our exclusive show guide, which starts on page 67, provides you with everything you need to know about the things to see, hear and do at the three-day show. A look through our preview pages will give you a good idea of which stands to visit, as well as meetings to set up.  Th... read more >

last word

Collaborative working is the key to the future of rail infrastructure

Collaborative working is the key to the future of rail infrastructure

David Hawkins, operations director at the Institute for Collaborative Working (ICW), on why ISO 44001 is a new evolution in collaborative working. The launch of BS 11000 in 2010 heralded a s... more > more last word articles >

'the sleepers' daily blog

Opinion poll: HS3 must take priority over Crossrail 2

19/05/2017Opinion poll: HS3 must take priority over Crossrail 2

Fresh from their victories in the metro mayor elections earlier this month, new leaders of Greater Manchester and Liverpool City Region Andy Burnham and Steve Rotheram were quick to make transport a top priority for their cities last week. In a post on Twitter, both called on the government to prioritise plans for an HS3 link connecting t... more >
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comment

Upskilling our workforce: how we need to think

19/05/2017Upskilling our workforce: how we need to think

Simon Rennie (pictured centre), general manager of the National Training Academy for Rail, on the importance of upskilling the current workforce ... more >
Inclusive design of ticket sales counters

17/05/2017Inclusive design of ticket sales counters

Boaz Yariv, senior architect, and Dr Elizabeth de Mello, senior ergonomics specialist at Network Rail, present the main features of the new inclu... more >
Small stations: simple changes for quick wins

17/05/2017Small stations: simple changes for quick wins

Richard Freeston-Clough of London TravelWatch explains how investing in small stations in the capital can deliver many benefits and also have a p... more >
Why are S&C layouts failing?

17/05/2017Why are S&C layouts failing?

Dr Sin Sin Hsu, programme engineering manager IP Track Development at Network Rail, analyses why switch and crossing (S&C) layouts fail prema... more >

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interviews

Intertrain: ready for the future

23/02/2017Intertrain: ready for the future

RTM recently attended Intertrain’s ‘Driving for Success’ event in Doncaster, where leaders from major players such as Carillion... more >