Fares, rail policy and DfT news

Forgetful passengers to be refunded railcard penalties

Forgetful passengers to be refunded railcard penalties

22.03.17: A new scheme will allow passengers who are charged extra for travelling without a railcard to claim their money back at least once per year, effective immediately, the Rail Delivery Group (RDG) has announced. Passengers carrying a railcard...

Automatic compensation to be rolled out on Northern, TPE and East Anglia shortly

Automatic compensation to be rolled out on Northern, TPE and East Anglia shortly

21.03.17: Several franchises have made commitments to the DfT to pay automatic compensation to customers in some way this year, the department has told an influential group of MPs. Addressing the Transport Select Committee inquiry about rail compensa...

Pioneering scheme equips Edinburgh Airport to sell London rail tickets

Pioneering scheme equips Edinburgh Airport to sell London rail tickets

20.03.17: Passengers travelling from Edinburgh to London’s airports will for the first time be able to purchase their express rail tickets into the capital from ticket agents in Scotland. The idea has been brought in to encourage passengers to...

Grayling puts backing behind TfN sub-national proposal

Grayling puts backing behind TfN sub-national proposal

17.03.17: Transport secretary Chris Grayling has this week formally welcomed and supported Transport for the North’s (TfN’s) proposal to become England’s first sub-national transport body. Should the proposal be successful, it would...

Closing the gap between services, infrastructure and consumers

Closing the gap between services, infrastructure and consumers

16.03.17: Selina Sargent writing on behalf of Nutshell Apps explains how the company’s technology is driving innovation by putting the power of change in the hands of those who need it. Speed, reliability and convenience. These company values r...

Smart and integrated ticketing in the north

Smart and integrated ticketing in the north

14.03.17: John Henkel, executive sponsor for the Smart North programme, looks at the economic case for smart ticketing in the north. The economy of the UK is unbalanced, with London and the south east outperforming the rest of the country.  ...

Transforming ticketing in the West Midlands

Transforming ticketing in the West Midlands

10.03.17: Smart ticketing on rail services in the West Midlands are building up a head of steam, writes Matt Lewis, head of Swift at Transport for West Midlands (TfWM). Smart technology, using the ITSO interoperability standard, has been in use in th...

‘Crucial turning point’ means we don’t have long to embrace change, RDG chair warns

‘Crucial turning point’ means we don’t have long to embrace change, RDG chair warns

28.02.17: The rail industry in the UK finds itself at a “crucial turning point” and must push and lead change to positively transform the train network, a leading industry figure will announce at a key note speech later today. Chairman of...

Watchdog calls for end to ‘unlawful’ TOC compensation schemes

Watchdog calls for end to ‘unlawful’ TOC compensation schemes

27.02.17: Customer service watchdog Which? has penned a letter to train operators urging them to address their failures in reimbursing customers, and stop breaking consumer law by using “industry-wide terms and conditions as a smokescreen to stop co...

Rail recommendations due in spring for north’s Strategic Transport Plan

Rail recommendations due in spring for north’s Strategic Transport Plan

22.02.17: Transport for the North’s (TfN’s) major rail and roads reports are due to be published in late spring, and will inform its work to create England’s first pan-regional Strategic Transport Plan that will seek to unify local autho...

TOCs urged to refund passengers as 20% missing out on best tickets

TOCs urged to refund passengers as 20% missing out on best tickets

14.02.17: TOCs are being urged to refund passengers after a mystery shopper experiment conducted by the rail regulator found that 20% of buyers either selected a more expensive ticket than necessary or put themselves at risk of a penalty fare when using a...

Rail industry agrees to trial most ‘radical’ fares overhaul in 30 years

Rail industry agrees to trial most ‘radical’ fares overhaul in 30 years

01.02.17: Rail companies are set to make it easier for customers to find cheaper train fares in the most radical overhaul of the fares system since the 1980s. First outlined by the DfT last year, the agreement means passengers on trains between Londo...

Rail travel in Britain continues to see long-term boom

Rail travel in Britain continues to see long-term boom

27.01.17: The number of passenger journeys on Great Britain’s railways increased by 5.1% last year, continuing rail’s long-term increase, new figures have revealed. The ORR’s new report on regional rail usage revealed that 1.464 bil...

Ensuring a fair compensation deal

Ensuring a fair compensation deal

24.01.17: Anthony Smith, chief executive of Transport Focus, on the importance of delivering fair compensation to passengers. What makes a passenger feel that they are getting a fair deal from their train company? Our research shows that the absolute...

GTR apologises after Southern passengers wrongly denied compensation

GTR apologises after Southern passengers wrongly denied compensation

11.01.17: Southern passengers’ compensation applications for widespread delays on the network have been held back by computer errors, the operator’s parent company has admitted. Passengers told the Guardian that the company had rejected t...

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Reasons to be cheerful

23/03/2017Reasons to be cheerful

Ahead of the major imminent reforms to the apprenticeship system, Simon Rennie, general manager of the National Training Academy for Rail, outlin... more >
TfWM to take over running of Midland Metro next year

22/03/2017TfWM to take over running of Midland Metro next year

Day-to-day running of the Midland Metro tram service will be taken on entirely by Transport for West Midlands (TfWM) from October 2018 when the c... more >
Forgetful passengers to be refunded railcard penalties

22/03/2017Forgetful passengers to be refunded railcard penalties

A new scheme will allow passengers who are charged extra for travelling without a railcard to claim their money back at least once per year, effe... more >

editor's comment

08/03/2017A celebration of rail achievement

Welcome to this special UK Rail Industry Awards (UKRIA) review issue of RTM. The fourth edition of the prestigious awards took place on 9 February at London’s Battersea Evolution and, once again, was a huge success.  With over 1,100 rail decision-makers in attendance, the black-tie event was a great place for networking and celebrating the success of the rail industry in the last 12 months. To see who won at this year’s... read more >

last word

Reasons to be cheerful

Reasons to be cheerful

Ahead of the major imminent reforms to the apprenticeship system, Simon Rennie, general manager of the National Training Academy for Rail, outlines the industry’s reasons to be positive abo... more > more last word articles >

'the sleepers' daily blog

Business as usual: Vivarail begins testing of new battery train

21/03/2017Business as usual: Vivarail begins testing of new battery train

If you were one of the many left saddened and disappointed when Vivarail’s test train caught fire over the festive period due to a fuel leak on one of the gensets, the company has some good news: its new test car, operated as a battery train, has completed its first successful run – sending a clear message to all non-believers that... more >
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comment

The future connected rail system needs a connected community

21/03/2017The future connected rail system needs a connected community

The rail and tech sectors must collaborate to determine the optimal route to the digital railway, writes Julian McGougan, head of technology at t... more >
Suppliers offer boost to digital railway plans

21/03/2017Suppliers offer boost to digital railway plans

David Clarke, technical director at the Railway Industry Association (RIA), explains why the success of the supply chain will be the success of t... more >
Collecting safety culture data confidentially

21/03/2017Collecting safety culture data confidentially

Chris Langer, scheme intelligence manager at CIRAS, explains how confidential reporting can ‘deep dive’ into an organisation’s ... more >
Inclusive design of ticket sales counters

21/03/2017Inclusive design of ticket sales counters

Boaz Yariv, senior architect, and Dr Elizabeth de Mello, senior ergonomics specialist at Network Rail, discuss the complex ergonomic consideratio... more >

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interviews

Intertrain: ready for the future

23/02/2017Intertrain: ready for the future

RTM recently attended Intertrain’s ‘Driving for Success’ event in Doncaster, where leaders from major players such as Carillion... more >