Fares, rail policy and DfT news

Virgin launches app to allow customers to bid for cheap First Class upgrades

Virgin launches app to allow customers to bid for cheap First Class upgrades

20.09.17: Virgin Trains has launched a world first app that allows passengers to bid for First Class upgrades for as low as £5. The app, Seatfrog, will let passengers bid for First Class upgrades up to 30 minutes before departure, and could ope...

DfT invites entries for second round of rail innovation funding

DfT invites entries for second round of rail innovation funding

08.09.17: Another tranche of funding worth £7.9m has been made available by DfT this week to help develop modern and innovative approaches to improve the passenger experience across the UK. The next round of cash in the Accelerating Innovation...

Developing a unique export proposition

Developing a unique export proposition

07.09.17: Britain has always been at the forefront of rail engineering and it is important that we maintain this reputation, writes Andy Milner, CEO of Amey and chair of the Exports Leadership Group (ELG). The UK rail industry is a catalyst of innova...

DfT launches consultation to improve transport for disabled passengers

DfT launches consultation to improve transport for disabled passengers

24.08.17: A plan to remove barriers for disabled people to use transport in the UK has today been launched for consultation by the DfT. Among some of the ideas in the draft accessibility action plan are ambitions to improve accessibility toilets on t...

GTR rolls out automatic delay compensation to Southern and Gatwick Express

GTR rolls out automatic delay compensation to Southern and Gatwick Express

24.08.17: Automatic delay repay compensation has now be rolled out to Southern and Gatwick Express passengers, GTR has today stated. Passengers with a Key smartcard will now receive compensation automatically for services that are delayed by 15 minut...

Passengers facing 3.6% rail fare hike from next year

Passengers facing 3.6% rail fare hike from next year

15.08.17: Passengers are set to see an unprecedented rise of 3.6% on regulated rail fares from January 2018, government statistics have today revealed – the largest hike since 2011 and significantly over this year’s 2.3% figure. The Offic...

Passengers paying more for cost of the railway than five years ago

Passengers paying more for cost of the railway than five years ago

14.08.17: Train companies operating margins as a proportion of revenue are now lower than they were when franchising began, statistics released by the Rail Delivery Group have shown. The organisation stated that around 97p of every pound collected fr...

RDG to start roll-out of digital railcards

RDG to start roll-out of digital railcards

08.08.17: A new innovation by the Rail Delivery Group (RDG) is set to ensure that passengers will never miss out on a discount from a railcard again, as they will soon be able to store it digitally on their phones. For the first time, passengers will...

Industry leaders commit to creation of complaints Ombudsman

Industry leaders commit to creation of complaints Ombudsman

07.08.17: Industry leading companies have this week voiced their commitment to introducing an independent Ombudsman to investigate and rule on unresolved customer complaints on the UK’s rail network. In a statement, the Rail Delivery Group (RDG...

London passengers left fuming at news of increasing fares

London passengers left fuming at news of increasing fares

19.07.17: An influential transport watchdog has said that commuters in and around London will be left frustrated by the news that national rail fares will rise 2.6% in line with inflation. It follows transport secretary Chris Grayling revealing that...

Lilian Greenwood named new Transport Select Committee chair

Lilian Greenwood named new Transport Select Committee chair

13.07.17: Lilian Greenwood has been narrowly elected as the new chair of the Transport Select Committee in the House of Commons. The MP for Nottingham South fought off competition from four Labour party colleagues – Geraint Davies, Clive Efford...

DfT considers measures to reduce ‘safeguarding’ controls around HS1

DfT considers measures to reduce ‘safeguarding’ controls around HS1

06.07.17: A public consultation to look into lifting development restrictions around the site of HS1 will be opened by the DfT on Monday. The route, which was completed in 2007, runs between London St Pancras and the Channel Tunnel and is protected u...

GTR rolls out automatic delay compensation system for smartcard customers

GTR rolls out automatic delay compensation system for smartcard customers

06.07.17: GTR has this week announced a new system that will allow customers using a ‘key smartcard’ to be automatically compensated for delays to services of 15 minutes or more. Passenger on Great Northern and Thameslink who use the smar...

Supply chain raises concerns of Industrial Strategy delay

Supply chain raises concerns of Industrial Strategy delay

11.05.17: Senior members of the supply chain have raised concerns this week at Railtex that there could be delays to the Industrial Strategy, and that changing government priorities could force the important issue down the political agenda. Answering...

Virgin unveils new ticketing structure to save customers £7.1m a year

Virgin unveils new ticketing structure to save customers £7.1m a year

03.05.17: Virgin Trains has announced changes to its advanced ticketing prices that could lead to customers saving around £7.1m per year. Services on the East Coast will now allow customers to take advantage of cheaper advance fares on the day...

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Virgin launches app to allow customers to bid for cheap First Class upgrades

20/09/2017Virgin launches app to allow customers to bid for cheap First Class upgrades

Virgin Trains has launched a world first app that allows passengers to bid for First Class upgrades for as low as £5. The app, Seatfro... more >
RMT ‘playing politics’ with passengers as strike action planned in October

20/09/2017RMT ‘playing politics’ with passengers as strike action planned in October

October is set to be another tough month for commuters across the country as the RMT announced a tranche of strikes across four operators. F... more >
Work begins on new Maghull North station

20/09/2017Work begins on new Maghull North station

Construction of a new station in the north west has started this week, which will give increased travel options for passengers in the region. ... more >

editor's comment

04/09/2017A series of incredible events

There are a couple of announcements I’d like to make in this editor’s comment, which I believe could be very beneficial to many of our readers.  Firstly, the deadline is fast approaching to enter the UK Rail Industry Awards (UKRIA), which will take place on 22 March 2018 at Battersea Evolution in London.  Now in its fifth year, UKRIA continues to bring together the leaders and decision-makers running the rail ... read more >

last word

How do tram and rail passengers compare?

How do tram and rail passengers compare?

David Sidebottom, director at Transport Focus, analyses the drivers in performance of passenger satisfaction in tram compared to rail. Results published in our recent Tram Passenger Survey (... more > more last word articles >

'the sleepers' daily blog

UKRIA 2018: Meet the judging panel

19/09/2017UKRIA 2018: Meet the judging panel

With just under a week left to get your applications in for the rail industry’s biggest awards event, UKRIA, it seems like the perfect time to introduce the huge names that are making up our judging panel this year. The most exciting addition to the senior pan-industry panel this year is one of the most recognisable names in the ind... more >
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comment

A network of training excellence

18/09/2017A network of training excellence

Writing on behalf of the Training Alliance, Simon Rennie runs through the early results of a tight-knit collaboration agreement between key rail ... more >
Do you feel heard in the workplace?

18/09/2017Do you feel heard in the workplace?

Much of what we do at CIRAS is about listening to the health and safety concerns of people in safety critical roles. Often people approach CIRAS ... more >
Enabling the Great North Rail Project

18/09/2017Enabling the Great North Rail Project

Mark Bellew writing on behalf of Network Rail discusses progress on the company’s Great North Rail Project, and the signalling that underpi... more >
A challenge for the rail industry?

18/09/2017A challenge for the rail industry?

Tim Bellenger, director of policy and investigation at London TravelWatch, discusses the opportunities and challenges the draft mayor’s Tra... more >

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interviews

A game changer for Wales and Borders

17/07/2017A game changer for Wales and Borders

Andy Thomas, managing director for Network Rail’s Wales route, describes how the infrastructure owner will work more collaboratively than e... more >